Operations Coordinator - Behavioral Health

MaineHealth Accountable Care Organization; Westbrook (ME); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid parental leave

Flexible work options

Student loan assistance

Professional development

Well-being resources

Job summary

MaineHealth Behavioral Health is seeking an Operations Coordinator to support high-priority transformation initiatives across patient access, operations, analytics, and implementation activities. A dedicated project manager, supported by a Co‑Op student, will oversee coordination, tracking, and reporting to ensure timely completion.

The role involves independent planning, liaison with care teams and external stakeholders, and applying analytical skills to moderately complex problems.

Qualifications

• Education: bachelors degree preferred or 4 years relative experience.
• Experience: At least 2 years of advanced administrative support experience is required.
• Healthcare knowledge and customer service experience preferred.
• Strong verbal and written communication skills.
• Proficient with Microsoft Office (PowerPoint, Access, and Excel), database and website development; strong interpersonal skills.

Responsibilities

• Provide high level administrative, professional, and analytical services to MaineHealth Behavioral Health Programs or Projects.
• Independently plan, implement, and oversee special projects.
• May oversee staff to ensure timely completion of assignments; liaison with care team members and external stakeholders.
• Coordinate, track, and report on transformation initiatives and support process improvement and implementation activities.

Skills

Communication

Administrative support

Data analysis

Team collaboration

Attention to detail

Education

Bachelor's degree or 4 years experience

Tools

PowerPoint

Access

Excel

Database development

Website development

Job description

Operations Coordinator - Behavioral Health

MaineHealth Behavioral Health is implementing a portfolio of high-priority transformation initiatives resulting from a system-wide operational assessment conducted by FTI Consulting. These initiatives focus on patient access, operational efficiency, workforce optimization, analytics, technology, clinical integration, and CCBHC readiness. The organization seeks project support to assist with coordination, tracking, reporting, process improvement, and implementation activities. This opportunity provides hands‑on experience in large-scale healthcare transformation while allowing students to contribute fresh thinking, technology expertise, and innovative approaches to organizational change. A dedicated project manager, supported by a Co‑Op student, will play a critical role in ensuring successful execution of these high‑impact initiatives and advancing MaineHealth Behavioral Health's vision for the future.

Summary:
Provide high level administrative, professional, and analytical services to MaineHealth Behavioral Health Programs or Projects. Independently plan, implement, and oversee special projects. May oversee staff to ensure timely completion of assignments. Acts as the liaison with all levels of care team members as well as with external stakeholders.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

• Education: bachelors degree preferred or 4 years relative experience
• License/Certifications: N/A
• Experience: At least 2 years of advanced administrative support experience is required. Additional years of experience above the requirements may substitute for educational requirements on a one-to-one basis (i.e. one year of experience equals one year of education).
• Basic knowledge of healthcare systems, with previous experience in healthcare industry and customer service preferred.
• Strong verbal and written communication skills, including drafts of correspondence and other written materials.
• Strong software and computer skills, including Microsoft Office (including Power Point, Access, and Excel), database development and website development, Strong interpersonal skills and demonstrated ability to provide excellent customer service and maintain relationships with individuals from diverse backgrounds.
• Ability to work both independently and to collaborate with teams of individuals in diverse settings.
• Analytical ability to gather and interpret data in situation where the problems are moderately complex.
• Ability to concentrate and pay close attention to detail.

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well‑being resources—so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization.Any offer of employmentwill depend onqualificationssuch asskills, relevant experience, education, certifications,and otherjob-relatedfactors. Thebase rangeis an estimate and does notreflect the full valueofourtotal compensationpackage.

The pay range for this position is $21.97to $29.28 per hour.

Compensation for part‑time positions isdeterminedon a prorated basis consistent with the scheduled hours and applicable full‑time equivalent (FTE).

In addition to base pay, MaineHealth offerscomprehensivebenefits, recognition programs, career growth opportunities, and,where applicable,shiftdifferentials or other incentives.

If you have questions about this role, please contact [email protected]

Notice Regarding Maine Employer Surveillance Statute: Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras. Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management. MaineHealth policy requires all care team members to be vaccinated, including for influenza, subject to eligibility for medical or religious exemptions which can only be granted in compliance with applicable law.

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