Operations Coordinator - Behavioral Health

MaineHealth; Westbrook (ME); On-site; USD 30,307 - 39,950; Full time

Benefits offered by this job

Competitive benefits

Paid parental leave

Flexible work options

Student loan assistance

Professional development opportunities

Well-being resources

Job summary

MaineHealth Behavioral Health seeks a project support role to coordinate, track, report, and assist with process improvement and implementation activities for a portfolio of high-priority transformation initiatives. You will collaborate with a dedicated project manager and a Co‑Op to help ensure successful execution and drive innovation across MaineHealth's behavioral health programs.

This position offers hands-on exposure to large-scale healthcare transformation, leveraging technology,

Qualifications

• Bachelor's degree preferred or 4 years relevant experience.
• Strong communication skills, both written and verbal.
• Experience in healthcare environment and customer service is preferred.
• Proficiency with MS Office and data handling capabilities.
• Ability to work independently and with teams; detail-oriented and analytical.

Responsibilities

• Coordinate transformation initiatives and project activities.
• Track progress, prepare status reports, and support reporting requirements.
• Assist with process improvement and implementation activities.
• Provide coordination support for large-scale healthcare transformation efforts.

Skills

Verbal & written communication

MS Office proficiency

Data analysis

Collaboration

Customer service

Attention to detail

Education

Bachelor's degree preferred or 4 years relative experience

Tools

Microsoft Office (PowerPoint, Access, Excel)

Database development

Website development

Job description

Description

Summary:

MaineHealth Behavioral Health is implementing a portfolio of high-priority transformation initiatives resulting from a system-wide operational assessment conducted by FTI Consulting. These initiatives focus on patient access, operational efficiency, workforce optimization, analytics, technology, clinical integration, and CCBHC readiness. The organization seeks project support to assist with coordination, tracking, reporting, process improvement, and implementation activities. This opportunity provides hands‑on experience in large-scale healthcare transformation while allowing students to contribute fresh thinking, technology expertise, and innovative approaches to organizational change. A dedicated project manager, supported by a Co‑Op student, will play a critical role in ensuring successful execution of these high‑impact initiatives and advancing MaineHealth Behavioral Health's vision for the future.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: bachelors degree preferred or 4 years relative experience
2. License/Certifications: N/A
3. Experience: At least 2 years of advanced administrative support experience is required. Additional years of experience above the requirements may substitute for educational requirements on a one-to-one basis (i.e. one year of experience equals one year of education).
4. Basic knowledge of healthcare systems, with previous experience in healthcare industry and customer service preferred.
5. Strong verbal and written communication skills, including drafts of correspondence and other written materials.
6. Strong software and computer skills, including Microsoft Office (including Power Point, Access, and Excel), database development and website development, Strong interpersonal skills and demonstrated ability to provide excellent customer service and maintain relationships with individuals from diverse backgrounds.
7. Ability to work both independently and to collaborate with teams of individuals in diverse settings.
8. Analytical ability to gather and interpret data in situation where the problems are moderately complex.
9. Ability to concentrate and pay close attention to detail.

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources-so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization.Any offer of employmentwill depend onqualificationssuch asskills, relevant experience, education, certifications,and otherjob-relatedfactors. Thebase rangeis an estimate and does notreflect the full valueofourtotal compensationpackage.

The pay range for this position is $21.97to $29.28 per hour.

Compensation for part-time positions isdeterminedon a prorated basis consistent with the scheduled hours and applicable full‑time equivalent (FTE).

In addition to base pay, MaineHealth offerscomprehensivebenefits, recognition programs, career growth opportunities, and,where applicable,shiftdifferentials or other incentives.