Operations Coordinator 20260811

Dirt Fighters; St. Louis (MO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Company parties

Dental insurance

Free food & snacks

Job summary

Dirt Fighters is a decade-old company in St Louis, providing cleaning services to multifamily and commercial clients. We’re growing and seeking an organized, detail-oriented ops coordinator to support day-to-day work with crews and client needs.

You will open schedules, assign routes, track supplies, troubleshoot issues by phone, and help lead or bridge gaps during crew shortages, while maintaining careful records and communicating clearly with clients and team.

Qualifications

• Strongly align with Dirt Fighters’ Core Values.
• Excellent verbal and written communication skills.
• Ability to prioritize many competing priorities and stay organized.
• Proficiency in MS Office (Word, Excel) and Google Workspace.
• Entry-level backgrounds in retail, restaurant service or administrative roles considered for this role.

Responsibilities

• Answer client calls and emails to schedule our service (cleaning).
• Build the schedule for our cleaning crews for the next workday; determine best routes and requirements.
• Troubleshoot problems over the phone with Crew Leaders and Clients (keys, parking, etc).
• Manage inventory in the warehouse by assessing inventory and placing orders.
• Deliver supplies to crews at their worksites and repair vacuums and cleaning supplies.
• Lead cleaning crews during gaps from vacations or illnesses as needed.
• Conduct cleaning interviews with new candidates and coordinate training.
• Maintain cleaning standards inside office and warehouse.
• Open the mail, file documents; deposit client checks; track and report KPIs.

Skills

Verbal communication

Written communication

Attention to detail

Multitasking / prioritization

Problem solving

Adaptability

Tools

MS Office (Word, Excel)

Google Workspace

Job description

Benefits:

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Company parties
• Dental insurance
• Free food & snacks

If you love managing 1,000 ever-changing details, and working tirelessly to get the right crew, and the right supplies to the right place at the right time – like a grownups game of Tetris - this is the job for you.

Dirt Fighters is a decade-old company in St Louis and we’re growing. Its time to add the right person to our team, to support the day to day operations of our cleaning crews. As a company, we serve the Multifamily Industry by cleaning apartments to get them ready for new residents, and various other types of commercial cleaning.

Responsibilities/Accountabilities:

Operations

• Answer client calls and emails to schedule our service (cleaning)
• Build the schedule for our cleaning crews, for the next workday. Determine the best routes, considering crew locations, work schedules, client requirements and requests
• Troubleshoot problems over the phone with our Crew Leaders and Clients (keys, parking, etc)
• Manage inventory in our warehouse by assessing inventory and placing orders
• Deliver supplies to crews at their worksite as needed
• Repair vacuums and cleaning supplies

Cleaning

• Fill-in leading a cleaning crew. You will help to bridge gaps from crew vacation/sick time (approximately 10% of your time, averaged over long periods of time).
• Conduct cleaning interviews (Paid Working Interviews) with new candidates
• Conduct training with our crews
• Maintain the cleaning inside office and warehouse
• Take trash from office and warehouse to dumpster

Administrative

• Open the mail, file documents using our system (paper and online)
• Deposit client checks
• Track and report on various key performance metrics
• Review employee mileage sheets for accuracy
• Enter weekly employee performance data into our database

Details:

• Full time
• Weekdays, regular business hours
• Paid time off
• Health, Dental, Vision Insurance
• Opportunity for growth within the company
• Respect, Open Communication, and a Passion for building people

Requirements:

• Strongly align with Dirt Fighters’ Core Values
• Work primarily from our office in St Louis (South County, near 55/270), with a portion of the work done at our client worksites
• Have excellent verbal and written communication skills, and the readiness to absorb chaos and stress from crews and clients – while problem solving and de-escalating
• An eye for details
• Ability to prioritize many competing priorities as you switch between tabs on an internet browser, juggle texts and phone calls, etc.
• Proficiency in MS Office (Word, Excel) and Google Workspace (Gmail, etc) with an aptitude to learn new software and systems
• Prior experience in Dispatching service crews is preferred. For entry level employees, experience in retail, restaurant service or administrative roles are preferred.

If you want something bigger than just another job, a place where you can grow as a person, and join the team that is becoming the best in St. Louis, then let’s talk!