Operations Coordinator

IntelliPro Group; United States; Hybrid; USD 48,000 - 55,000; Full time

Job summary

IntelliPro is seeking an Operations Coordinator in New York, NY (open to remote workers near a client office) for a 12-month engagement. The role oversees process design, project coordination, and strategic problem solving for the Kiosk platform, with daily stakeholder interaction.

You will drive operational efficiency, coordinate vendors, and address customer-facing operational challenges while supporting team members across functions.

Qualifications

• At least 3 years of relevant experience in operations, logistics, or a similar coordinator role.
• Proven ability to interact effectively with internal stakeholders and external partners/vendors.
• Demonstrated background in navigating and solving complex customer-facing problems.

Responsibilities

• Design and streamline operational processes and serve as the operational glue for program initiatives and logistics.
• Coordinate internal resources and third-party vendors to deliver projects on time, within scope and budget.
• Identify and resolve technical and operational challenges for the Kiosk platform and proactively address driver and rider pain points.

Skills

Analytical thinking

Leadership

Autonomy

Communication

Problem solving

Job description

Title: Operations Coordinator
Duration:12 Months
Location: New York, NY 10007, but open to remote workers that are near a client office
#169397
Pay Rate: $35-$40/hr
Stakeholder and team facing throughout the day.

Top 3 Responsibilities

• Process Design & Execution: Developing streamlined operational processes and acting as the "operational glue" to ensure program initiatives and logistics are executed flawlessly.
• Project & Vendor Coordination: Coordinating internal resources and third-party vendors to ensure projects are delivered on time, within scope, and according to budget.
• Strategic Problem Solving: Identifying and resolving technical and operational challenges for the Kiosk platform while proactively finding solutions for driver and rider pain points.

Mandatory Requirements

• Professional Experience: At least 3 years of relevant experience in operations, logistics, or a similar coordinator capacity.
• Communication Excellence: Proven ability to interact effectively with both internal stakeholders and external partners/vendors.
• Problem-Solving Track Record: A demonstrated background in navigating and solving complex customer-facing problems.

Desired Skills

• Analytical Proficiency: Experience using "smart analytics" to support operations and drive project improvements.
• Leadership & Mentorship: Ability to train and guide a team of Operators to improve quality and efficiency metrics.
• Agility & Autonomy: A high level of independence and the flexibility to adapt quickly to the shifting needs of a developing business modality.

** About Us:**
Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.
IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.

Compensation:

The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.