Operations Coordinator

Dominican University; River Forest (IL); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Tuition remission for employees and/or

Flexible spending accounts (FSA)

Generous paid time off

Job summary

Dominican University in River Forest seeks an Operations Coordinator to act as a live-in, primary administrator for on-campus residence halls. You will support residents, coordinate housing assignments, and partner with campus units to remove obstacles to student success.

Responsibilities include managing occupancy, supervising the lobby desk, handling emergencies, and advising students on housing options to foster a holistic living-learning community and timely degree completion.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent verbal and written skills.
• Ability to function in a growing environment and work collaboratively.
• Ability to build working relationships with students, faculty and staff.
• Proficiency in MS Office programs and student database systems.

Responsibilities

• Facilitate housing assignments and room selection.
• Manage occupancy and billing (damages, meal plans, cancellations).
• Oversee opening/closing of residence halls and summer housing.
• Coordinate Resident Lobby Desk and supervise student workers.
• Advise students on housing and referral resources; track concerns.

Skills

Organizational skills

Verbal & written skills

Collaboration

Relationship building

Education

Master's degree in Higher Education or related area

Tools

MS Office

Student database systems

Job description

Overview

The Operations Coordinator will serve as a live-in, primary administrator for on-campus residence halls. Reporting to the Director of Residence Life, the Operations Coordinator will provide support, programming, information, advising, and referrals to the Dominican student community. The Operations Coordinator will also be responsible for managing occupancy of the residence halls and maintaining a highly visible presence in the residence halls and across campus. This role will collaborate with partners across divisional units to identify and remove institutional obstacles to student success and engagement. Promote and develop opportunities for student engagement that are holistic and inclusive; and build a living learning community that supports timely completion, completion with a purpose and skill building.

Responsibilities

Housing Operations

• Facilitate housing assignments and room selection.
• Manage occupancy and billing such as damage billing from room condition reports, meal plans, resident cancellation, temporary housing.
• Manage the opening and closing of the residence halls.
• Manage and oversee summer residential offerings.
• Manage and maintain the room key disbursement process and room condition reports.
• Coordinate summer housing placement for university students and outside groups.

Facilities Management

• Work with the Director of Residence Life to identify areas of facilities that need upgrades.
• Walk through building(s) on a regular basis for cleanliness and maintenance needs identification.
• Communicate to residents any facility maintenance issues.
• Serve as a primary coordinator for the Resident Lobby Desk; supervise student workers who provide coverage for the desk. Provide primary desk coverage as scheduled weekly and back-up coverage when needed.

Administrative Tasks

• Advise students on matters related to housing and residential life including conflict mediation and referral to appropriate on and off-campus resources. Follow up on residents’ concerns.
• Advance the University and the Division of Student Success & Engagement’s strategic plan for student success through participation in goal setting, program implementation, committee/task force work, and assessment efforts.
• Track and assess duty log for trends.
• Attend meetings on a weekly/biweekly basis including, but not limited to: Resident Life staff meetings, professional development sessions, staff meetings, committee meetings, and meetings with students and supervisors.
• Manage and maintain the housing email and Residence Life webpage.

Emergency and Crisis Response

• Participate in a 24/7 on-call duty rotation. Must be able to arrive to campus within a reasonable period of time (60 minutes) to respond to any emergency.
• Respond to emergency situations and assist in resolving resident and facilities concerns and needs. This includes evenings, holidays, weekends, summer, and university breaks.
• Provide appropriate post-crisis referral and follow-up with students and staff as needed.
• Share responsibility in maintaining health, fire, and safety standards.

Required Qualifications

• Strong organizational skills and attention to detail
• Excellent verbal and written skills
• Ability to function in growing environment and work collaboratively.
• Ability to build working relationships with students, faculty and staff.
• Proficiency in MS Office programs and student database systems

Education and Experience

• Master’s degree in Higher Education, Conflict Resolution, Education, or other related area preferred.

Preferred Qualifications

• Master’s degree in Higher Education, Conflict Resolution, Education, or other related area preferred.

Physical Demands

• Ability to spend long durations of the workday sitting at a desk and working on a computer.
• Ability to regularly walk around the residence halls.
• Must be able to lift up to 15 pounds at times.

Salary and FLSA Status

Salary: $45,000 - $50,000 per year, plus Room and Board.

FLSA Status: Exempt 37.5 hours.

• Comprehensive health, dental, and vision insurance
• Retirement plan with employer matching contributions
• Tuition remission for employees and their dependents
• Flexible spending accounts (FSA)
• Generous paid time off (PTO)

Employment at Dominican University is contingent upon the successful completion of a background investigation.

About Dominican University

Dominican University is a Catholic, comprehensive teaching university located in River Forest, a suburb of Chicago, with an additional campus in the Pilsen neighborhood of Chicago. Accredited by the Higher Learning Commission, Dominican University offers associate, baccalaureate, master’s, and doctoral degrees. It is highly regarded for its academic rigor, thoughtful accompaniment of students, intentional affordability, and values-based, relationship-centered learning environment.

Dominican currently enrolls over 3,300 students, including 2,280 undergraduates and 1,027 graduate students. Sixty-eight percent (68%) of undergraduate students identify as Latinx, 5% as Black or African American, and 3% as Asian. Under-represented minority students comprise 77% of the undergraduate enrollment and 38% of the graduate enrollment. Over 90 percent of undergraduates receive some form of financial aid. Nearly half of all undergraduates are first-generation college students; over half are federal Pell Grant recipients, illustrating their families’ level of income; and 58% are eligible for low-income MAP grants from the State of Illinois.

Recognized since 2011 as a Hispanic-Serving Institution (HSI) by the U.S. Department of Education, Dominican is committed to expanding and enhancing educational opportunities for Latinx students and all students from historically underrepresented groups. For more information, visit www.dom.edu.

Expectations for all Dominican Employees:

To support the University\'s mission of preparing students to pursue truth, give compassionate service, and participate in the creation of a more just and humane world, engage in university service work that promotes collaboration and community building. This includes participating in organizational initiatives, supporting campus events, contributing to community outreach, and fostering a diverse and inclusive environment through involvement in various staff-driven activities and groups.

Institutional Statement

Dominican University is committed to fostering a diverse and inclusive academic community. We encourage applications from individuals of all backgrounds. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Equal Employment Opportunity Statement

Dominican University is an equal opportunity employer and encourages applications from women, minorities, individuals with disabilities, and protected veterans.