Operations Coordinator

Child Care Aware; Richmond (VA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Uplift Community Action in Richmond, VA seeks an Operations Coordinator to design, build, and manage core operational and administrative systems, including HR administration, employee benefits, technology access, procurement, and CSBG compliance.

This build-and-run role collaborates with the Finance Director and program leadership to create auditable processes, ensure timely filings, and deliver reliable systems that support the organization’s mission.

Qualifications

• High school diploma or equivalent.
• Experience managing HR administration, employee benefits, procurement, or compliance-driven operational work.
• Credentials and/or experience in human resources, benefits administration, or business operations preferred.

Responsibilities

• Design, build, and maintain onboarding, offboarding, personnel-file, and payroll-notice workflows.
• Manage user-account, permission, shared-drive, phone, and CRM access administration.
• Build and maintain documentation for HR processes so they remain clear, repeatable, and current.
• Own employee benefits administration, including open enrollment, broker and carrier coordination, elections, and changes.
• Coordinate routine IT issues and requests with contracted IT; manage user access and asset records.
• Build and maintain the operational system of record for procurement and fixed-asset transactions.

Skills

HR administration

Employee benefits

Procurement

Compliance

Vendor management

Office administration

Team leadership

Education

High school diploma

HR/Operations credentials

Job description

We're looking for someone who wants to be part of making good things happen in the world.

We're Uplift Community Action (Uplift/UCA)—a 60-year-old Community Action Agency based in Richmond, VA. We serve Richmond, Petersburg, Hopewell, Prince George, and Dinwiddie.

Our mission is to replace poverty with stability and hope.

The Work

As Operations Coordinator, you'll design, build, and manage the core operational and administrative systems that keep Uplift running reliably — HR administration, employee benefits, technology and access, procurement and fixed-asset documentation, business insurance, and CSBG Organizational Standards compliance.

This is a build-and-run role. You won't just execute existing processes — you'll create the systems, documentation, and follow-through that make sure this work gets done accurately, on time, and with a clear record. You'll work closely with the Finance Director, the Facilities Lead, and program leadership to keep these systems reliable.

Your first projects—

• HR, benefits, technology and access, procurement, and insurance systems are documented, operating, and reliable.
• Build the calendar and workflow for Uplift's required regulatory and corporate filings with a clear start and completion date, conditions of satisfaction, and a notification and documentation process for each.
• Build and launch Uplift's CSBG Organizational Standards tracking system that keeps every team's required documentation on track for on-time upload to CSBG Reporter.
• Take ownership of employee benefits administration, including this fall's open enrollment, working closely with the Finance Director and our health and retirement plan brokers.
• Build the operational system of record for procurement and fixed-asset documentation, so every purchase and asset has a clear, audit-ready trail.

Success in the first 90 days means these systems are documented, operating, and reliable, surfacing problems early enough to fix before they become missed deadlines.

We'd love to hear your recommendations, too.

Key Responsibilities:

The ongoing work includes:

HR Administration & Workflow Design

• Design, build, and maintain onboarding, offboarding, personnel-file, and payroll-notice workflows.
• Manage user-account, permission, shared-drive, phone, and CRM access administration.
• Build and maintain documentation for HR processes so they remain clear, repeatable, and current.

Employee Benefits Administration

• Own employee benefits administration, including open enrollment, broker and carrier coordination, elections, and changes, throughout the year.
• Manage broker and carrier contracts and renewals.
• Ensure employee benefit elections are recorded accurately and communicated to the Finance Director promptly for payroll and deduction processing.

Technology & Access Administration

• Coordinate routine issues and requests with contracted IT.
• Manage user access, permissions, and account provisioning and deprovisioning in coordination with IT.
• Maintain accurate records of technology assets and access.

Procurement & Fixed Asset Documentation

• Build and maintain the operational system of record for procurement and fixed-asset transactions, including drafting, submitting, and recording required documentation.
• Ensure formal and OEO-threshold procurement steps are documented and traceable; the Executive Director and Finance Director determine when a purchase triggers this process.
• Maintain fixed-asset records, from acquisition through disposal, for non-vehicle assets; coordinate with the Facilities Lead and Finance Director on vehicle-related transactions.

Business Insurance

• Own business insurance administration across all lines, including vehicle insurance.
• Maintain accurate insurance records and coordinate policy changes, claims, and renewals.

CSBG Organizational Standards Tracking

• Build and maintain the system that tracks CSBG Organizational Standards documentation requirements across the organization.
• Coordinate with the leadership team to ensure each area's required documentation is completed and uploaded on time.

Regulatory Compliance & Vendor Administration

• Maintain the calendar and workflow for Uplift's required regulatory and corporate filings, including the annual SCC report, VDACS Form 102, SAM.gov registration, and other filings required to maintain Virginia non‑stock corporate status and federal funding eligibility (the Form 990 is excluded and owned by Finance).
• Maintain the broader organizational compliance calendar and related documentation.
• Manage vendor relationships and records not related to facilities or vehicles.

Office Administration

• Supervise the receptionist(s), who report to this role.
• Own day-to-day office supply procurement, with the receptionist executing routine ordering.

Required Qualifications:

What We're Looking For

Someone who anticipates needs, builds systems others can rely on, and takes real satisfaction in seeing things through to completion.

• A proactive curiosity and desire to improve how work gets done.
• Strong organizational and follow-through skills.
• A track record of taking ownership of projects and initiatives.
• High integrity and ethical standards.
• Ability to build positive relationships.
• A desire to advance Uplift's mission of replacing poverty with stability and hope.

Your Experience

• High school diploma or equivalent.
• Demonstrated experience managing HR administration, employee benefits, procurement, or comparable compliance-driven operational work, or equivalent experience managing complex operations.
• Credentials and/or experience in human resources, benefits administration, or business operations preferred.
• Valid Virginia driver's license and acceptable driving record.

$70,000 – $80,000 / year

Competitive benefits package

Job Classification:

Administrative & Office Support

Connect With An Expert

We’re here to help you make an impact. Let’s connect and explore the possibilities.

The Community Foundation for a greater Richmond
P.O. Box 49044
Baltimore, MD 21297-9044

CONTACT

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