Operations Coordinator

Rinse Inc; Passaic (NJ); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Paid sick leave

401k

Snacks at the office

Rinse credit

Job summary

Rinse Inc is hiring for a New Jersey delivery/operations role. The onsite position supports both cleaning and delivery operations, ensuring customer orders meet quality standards and are delivered on time. Training starts at $20/hour, rising to $22/hour after 30 days, with equity vesting after 90 days.

Benefits include healthcare, PTO, 401k, and Rinse credits. The ideal candidate embraces rapid startup pace, can lift 50 pounds, and uses tools like Google Docs, Slack, and Excel to stay organized

Qualifications

• High School Diploma or GED required; some college preferred.
• 1–2 years of experience in logistics, freight transport, or 3PL is a plus.
• Problem solver biased toward action and able to handle challenges.
• Thrives in fast-paced environments and can work late evening shifts.
• Willing to adapt to change and ambiguity; comfortable with various tech tools.
• Experience with PC apps like Email, Word, Excel and mobile apps.
• Live our core values: Ownership, Respect, Honesty, Delight customers.
• Capable of lifting up to 50 pounds; able to work independently and with teams.

Responsibilities

• Ensure orders are ready for delivery via quality and inventory checks.
• Troubleshoot delivery issues and support Valets during shifts.
• Collaborate with Customer Care to deliver exceptional service.
• Identify operational challenges and work with Corporate Operations to improve efficiency.
• Occasionally drive delivery routes to gain on-ground experience.

Skills

Logistics experience

Problem solving

Multitasking

Adaptability

Education

High School Diploma or GED

Tools

Google Docs

Slack

iOS devices

Excel

Word

Email

Job description

ABOUT RINSE

Laundry and dry cleaning services make up a $90 billion global industry that has barely changed in decades. Most of it still runs on manual scheduling, delivers inconsistent quality, and has no technology backbone. We think that's a massive opportunity, and for over ten years, we've been building the company that solves it.

Rinse is building the global category leader for clothing care. We've replaced the legacy model with smart scheduling, best-in-class quality, and a technology backbone that makes the entire experience seamless, for customers across the San Francisco Bay Area, New York City, Los Angeles, Washington DC, Chicago, Boston, New Jersey, Seattle, Austin, and Toronto.

We've raised over $70 million from leading VCs and strategic investors, including Partech and LG Electronics. They're backing us because they see the same thing we do: an enormous industry ripe for a smarter approach, and a team that knows how to win it.

Our bar is simple: A+ talent only. If you want to help us accelerate that mission, we want to hear from you.

ABOUT THE ROLE

As a core member of our Local Operations team, you will be responsible for executing all aspects of Delivery and Cleaning operations as we scale Rinse New Jersey. You will help ensure that customer orders meet our high standards of cleaning quality, are prepared for delivery and are delivered on time by our Valets. This role comes with growth opportunities for exceptional performers who are motivated to learn quickly and want to work for a company committed to their professional development.

A few important things to note about this role:

• Typical shift schedule: 4:30PM - 1:00AM
  • This is an onsite role reporting to our warehouse in Passaic, NJ.
• Initial compensation: $20/hr for the first 30 days (training), and then increased to $22/hr.
• Equity: All Rinse Operations Associates have the opportunity to earn and vest equity (options) after working at the company for 90 days.
• Benefits: Health benefits (Medical, Dental, Vision for full-time employees); paid time off; paid sick leave; 401k; Snacks at the office; Free laundry and dry cleaning (Rinse credit provided).

Applicants will be required to submit to a DMV check prior to commencing employment.

IN THIS ROLE, YOU WILL...

• Ensure that customer orders are ready for delivery by performing quality and inventory control checks
• Troubleshoot any delivery issues and support our Valets (delivery drivers) throughout the duration of their shift.
• Work closely with the Customer Care team to deliver exceptional customer service. Provide on-the-ground support for any customer issues or special order requests.
• Help identify and report any operational challenges and work with our Corporate Operations team to implement processes aimed at improving operational efficiency as we grow in New Jersey.
• Be able to drive occasional delivery routes to gain on-the-ground experience and assist Valets on-the-road.

AS THE IDEAL CANDIDATE, YOU…

• High School Diploma or GED required; some college education preferred
• 1-2 years of experience in logistics, freight transport, or third-party logistics (3PL) is a plus
• Are a problem solver who is biased towards action and able to overcome challenges
• Thrive in fast-paced environments and work well under pressure
• Are energized until the late hours of the night and can reliably work evening shifts
• Roll with the punches and embrace change and ambiguity
• Are comfortable with or are excited to learn about different technology and tools (Google Docs, Slack, iOS devices). Proficiency is a plus
• Experience with PC applications such as Email, Word, and Excel and Mobile apps
• Live and breathe our core values of Taking Ownership, Respect, Honesty, and working to Delight and Amaze our customers
• Can lift up to 50 pounds safely
• Capable of working independently and collaborating with multiple teams in a fast-paced environmentAbility to multitask and manage various tasks simultaneously
• Previous experience in Startups a big Plus
• Have a driver's license with a clean driving record (Motor Vehicle Record check required)

WHY WORK AT RINSE

• You will be executing on an important part of Rinse's business and will help shape the New Jersey market's operations from the ground up.
• You can take pride in getting to be a part of interesting and impactful work at a promising startup poised for continued growth.
• We are committed to professional development and can promise a fast-moving environment where you will be challenged and stretched on a daily basis.
• We have built a high-caliber team and have a tight-knit, collaborative work environment where you'll constantly learn from others.

This is an exciting opportunity for any motivated, hard-working, quick-learner to join our team and be given the chance to help Rinse New Jersey grow with the market.

Your application will be handled in accordance with our Candidate Privacy Policy.