NY Operations & Partnerships Lead

Rinse; New York (NY); On-site; USD 64,350 - 70,000; Full time

Benefits offered by this job

Health insurance

Open vacation policy

401k plans

Flexible work hours

Free dry cleaning and laundry

Job summary

A leading clothing care brand is seeking an Operations & Partnerships Lead to enhance the quality of wash and fold and dry cleaning services in New York City. This role involves collaborating with cleaning partners and overseeing operational improvements, requiring strong organizational skills and effective communication. Competitive compensation, benefits, and a dynamic team environment are offered.

Qualifications

• High organization skills and effective follow-through.
• Comfortable communicating with diverse stakeholders.
• Positive attitude and team player.

Responsibilities

• Support initiatives to improve cleaning quality.
• Contribute to operational projects and process maps.
• Manage tasks and communicate with the team.

Skills

Organizational skills

Communication

Problem-solving

Resourcefulness

Tools

Google Sheets

Excel

Slack

Asana

Hubspot

Pipedrive

Job description

About The Role

The Operations & Partnerships Lead will work with and report into a team of Cleaning Partner experts to support the quality of our Wash and Fold and Dry Cleaning product in New York City and New Jersey. In this role, we will train you to become an on-the-ground expert in Rinse laundry and dry clean production, quality control, and technology troubleshooting. You will work closely with our Cleaning Partner Supervisor in NYC, the local City Manager, while reporting into our Central Cleaning Operations team. You should be comfortable with written and verbal communication (Spanish fluency is a plus) in a fast paced startup environment and willing to travel to visit various Cleaning Partner facilities.

Responsibilities

• Support the execution of initiatives aimed at improving cleaning quality by aligning with your manager and team on focus areas, performance standards, and development goals
• Contribute to operational projects by assisting in workflow testing, implementing changes, and establishing controls that enable long-term quality success under the guidance of your manager
• Proactively surface workflow issues or performance concerns, and support resolution efforts through data gathering, process mapping, and cross-functional communication
• Develop subject matter expertise in your designated area—whether a specific partner group, market, or toolset—and take ownership of responsibilities within that space
• Manage your own tasks effectively, prioritize key deliverables, and stay aligned with broader project timelines and team goals
• Maintain clear and consistent communication with your manager and team, contributing to both strategic planning and day-to-day execution

As The Ideal Candidate

• Are highly organized and know how to follow up, follow through, and keep communication clear
• Are comfortable talking to all kinds of people, from field staff to internal leadership
• Are resourceful—you don’t need to know everything, but you know how to find answers
• Have a positive, solutions-oriented attitude and enjoy being part of a team that works towards solving problems
• Embrace change and ambiguity, and thrive in a fast-paced environment where high expectations drive high performance

Bonus Points If You…

• Have experience with spreadsheets (Google Sheets or Excel) and productivity platforms such as Slack, Asana, Hubspot or Pipedrive
• Are bilingual (English/Spanish is a plus)
• Enjoy improving processes and organizing workflows

Why Work at Rinse…

• This role is important in making sure our cleaning operations team delivers exceptional quality and consistency across our markets. You’ll play a key part in helping us scale, solve day-to-day issues, review data analysis for trend reporting and create strong relationships with our cleaning partners—ultimately helping deliver the best experience to our customers
• We offer competitive compensation and stock options, in addition to great benefits, including health insurance, open vacation policy, 401k plans, flexible work and office hours, and free dry cleaning and laundry
• We have built a high-caliber team and have a tight-knit, collaborative work environment where you’ll constantly learn from others

About Rinse

Rinse (www.rinse.com) is the first and largest national brand in clothing care. By delivering a vastly better laundry and dry cleaning experience, we\'re tackling a massive consumer problem. We achieve this through smart scheduling, exceptional quality, and in-house logistics, all powered by a robust technology infrastructure. We have created a differentiated service our customers love and a highly scalable, profitable business model.

Rinse is backed by a group of leading VCs and CEOs who see the massive potential in what we do and know we are the team to do it. We launched in 2013 and are currently in San Francisco, Los Angeles, Washington DC, Chicago, Boston, New York, New Jersey, Austin, Dallas, and Seattle.

Salary Range: $64,350 - $70,000

Your application will be handled in accordance with our Candidate Privacy Policy.

Powered by JazzHR

BOA1f9mJdS