NYC Operations Coordinator

Rinse; New York (NY); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Health benefits (Medical, Dental, Vision for full-time employees)

Paid time off

Paid sick leave

401k

Free laundry and dry cleaning (Rinse credit provided)

Snacks at the office

Equity options after 90 days

Job summary

Join Rinse as an Operations Associate in New York, where you will play a crucial role in executing delivery and cleaning operations. This entry-level position entails ensuring high standards of cleaning quality and timely delivery while embracing professional growth opportunities in a supportive and dynamic environment. You will thrive if you are a problem solver with a hands-on approach, eager to take ownership and adapt to the changing demands of a startup focused on revolutionizing clothing care.

Qualifications

• Ability to lift up to 50 pounds safely.
• Exceptions for candidates who thrive in fast-paced environments and can handle evening shifts.

Responsibilities

• Ensure that customer orders are ready for delivery by performing quality and inventory control checks.
• Troubleshoot any delivery issues and support Valets throughout their shift.
• Work closely with the Customer Care team to deliver exceptional customer service.
• Help identify operational challenges and implement processes to improve efficiency.

Skills

Problem-solving

Technology proficiency

Customer service

Driving

Job description

1 week ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

About Rinse

Rinse (www.rinse.com) is building the first and largest national, and eventually global, brand in clothing care. We're taking on a massive consumer problem and creating a significantly better dry cleaning and laundry experience through the combination of "smart scheduling" and best-in-class quality and logistics, all supported by a strong technology backbone. We have created a differentiated service our customers love and a profitable business model.

About Rinse

Rinse (www.rinse.com) is building the first and largest national, and eventually global, brand in clothing care. We're taking on a massive consumer problem and creating a significantly better dry cleaning and laundry experience through the combination of "smart scheduling" and best-in-class quality and logistics, all supported by a strong technology backbone. We have created a differentiated service our customers love and a profitable business model.

Rinse is backed by a group of leading VCs and CEOs who see the massive potential in what we are doing and know we are the team to do it. We launched in 2013 and are currently in San Francisco, Los Angeles, Washington DC, Chicago, Boston, New Jersey, New York, Seattle, Austin, Dallas, and now Toronto! This is a very exciting time to join our company and help build something from the ground up, while learning from a seasoned, passionate, and high-caliber team. We are looking for motivated and hungry team-players to join us and can’t wait to hear from you.

About The Role

As a core member of our Local Operations team, you will be responsible for executing all aspects of Delivery and Cleaning operations as we scale Rinse New York. You will help ensure that customer orders meet our high standards of cleaning quality, are prepared for delivery and are delivered on time by our Valets. This role comes with growth opportunities for exceptional performers who are motivated to learn quickly and want to work for a company committed to their professional development.

A few important things to note about this role:

• Typical shift schedule: 4:30PM - 1:00AM
• Initial compensation: $20/hr for the first 30 days (training), and then increased to $22/hr
• Equity: All Rinse Operations Associates have the opportunity to earn and vest equity (options) after working at the company for 90 days
• Benefits: Health benefits (Medical, Dental, Vision for full-time employees); paid time off; paid sick leave; 401k; Snacks at the office; Free laundry and dry cleaning (Rinse credit provided)
  
  

Applicants will be required to submit to a DMV check prior to commencing employment.

IN THIS ROLE, YOU WILL...

• Ensure that customer orders are ready for delivery by performing quality and inventory control checks
• Troubleshoot any delivery issues and support our Valets (delivery drivers) throughout the duration of their shift.
• Work closely with the Customer Care team to deliver exceptional customer service. Provide on-the-ground support for any customer issues or special order requests.
• Help identify and report any operational challenges and work with our Corporate Operations team to implement processes aimed at improving operational efficiency as we grow in New York
• Be able to drive occasional delivery routes to gain on-the-ground experience and assist Valets on-the-road
  
  

AS THE IDEAL CANDIDATE, YOU…

• Are a problem solver who is biased towards action and able to overcome challenges
• Thrive in fast-paced environments and work well under pressure
• Are energized until the late hours of the night and can reliably work evening shifts
• Roll with the punches and embrace change and ambiguity
• Are comfortable with or are excited to learn about different technology and tools (Google Docs, Slack, iOS devices). Proficiency is a plus.
• Live and breathe our core values of Taking Ownership, Respect, Honesty, and working to Delight and Amaze our customers
• Can lift up to 50 pounds safely
• Have a driver's license with a clean driving record (Motor Vehicle Record check required)
  
  

WHY WORK AT RINSE

• You will be executing on an important part of Rinse’s business and will get to help shape the New York market’s operations from the ground up
• You can take pride in getting to be a part of interesting and impactful work at a promising startup poised for continued growth.
• We are committed to professional development and can promise a fast-moving environment where you will be challenged and stretched on a daily basis
• We have built a high-caliber team and have a tight-knit, collaborative work environment where you’ll constantly learn from others.
  
  

This is an exciting opportunity for any motivated, hard-working, quick-learner to join our team and be given the chance to help Rinse New York grow with the market.

Your application will be handled in accordance with our Candidate Privacy Policy.

Powered by JazzHR

xtiHpwEvT8

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Internet Publishing

Referrals increase your chances of interviewing at Rinse by 2x

Get notified about new Operations Associate jobs in Brooklyn, NY.

New York, NY $78,000.00-$126,000.00 1 week ago

Brooklyn, NY $80,000.00-$90,000.00 20 hours ago

Operations Associate, Upper East Side, #839

Operations Associate, Lower East Side, #880

Operations Associate (Full-Time) - Flatiron

Operations Associate, Howard Beach, #541

New York, NY $50,000.00-$60,000.00 2 weeks ago

Operations Associate (Part-Time) - Rockefeller Center

New York, NY $60,000.00-$80,000.00 3 weeks ago

New York City Metropolitan Area 5 months ago

New York City Metropolitan Area $17.00-$18.00 2 weeks ago

Operations Associate (Part-Time) - Dumbo

New York City Metropolitan Area 1 month ago

New York City Metropolitan Area $17.00-$19.00 1 month ago

Operations Associate (Part-Time) - Flatiron

Operations Professional - The Landmark, NYC

New York, NY $95,000.00-$125,000.00 1 week ago

New York, NY $64,350.00-$66,000.00 2 weeks ago

Operations Associate, Flat Iron District, #983

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.