Operations Coordinator

Rinse; Passaic (NJ); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Health benefits (Medical, Dental, Vision)

Paid time off

401k

Free laundry and dry cleaning

Job summary

Rinse in Passaic, NJ is seeking an Operations Associate to manage delivery and cleaning tasks. This is an onsite role where you will be responsible for ensuring orders meet quality standards and are delivered on time.

You'll have growth opportunities and professional development in a promising startup environment, alongside benefits like health insurance and paid time off.

Qualifications

• 1-2 years of experience in logistics, freight transport, or third-party logistics is a plus.
• Can lift up to 50 pounds safely.
• Must have a driver's license with a clean driving record.

Responsibilities

• Perform quality and inventory control checks.
• Troubleshoot delivery issues and support Valets.
• Work closely with the Customer Care team to resolve customer issues.

Skills

Problem solving

Ability to multitask

Experience in logistics

Technology proficiency

Customer service

Education

High School Diploma or GED

Some college education (preferred)

Tools

Google Docs

Slack

PC applications (Email, Word, Excel)

Job description

As a core member of our Local Operations team, you will be responsible for executing all aspects of Delivery and Cleaning operations as we scale Rinse New Jersey. You will help ensure that customer orders meet our high standards of cleaning quality, are prepared for delivery and are delivered on time by our Valets. This role comes with growth opportunities for exceptional performers who are motivated to learn quickly and want to work for a company committed to their professional development.

A few important things to note about this role:

• This is an onsite role reporting to our warehouse in Passaic, NJ.
• Initial compensation: $20/hr for the first 30 days (training), and then increased to $22/hr.
• Equity: All Rinse Operations Associates have the opportunity to earn and vest equity (options) after working at the company for 90 days.
• Benefits: Health benefits (Medical, Dental, Vision for full‑time employees); paid time off; paid sick leave; 401k; Snacks at the office; Free laundry and dry cleaning (Rinse credit provided).

Applicants will be required to submit to a DMV check prior to commencing employment.

IN THIS ROLE, YOU WILL...

• Ensure that customer orders are ready for delivery by performing quality and inventory control checks
• Troubleshoot any delivery issues and support our Valets (delivery drivers) throughout the duration of their shift.
• Work closely with the Customer Care team to deliver exceptional customer service. Provide on‑ground support for any customer issues or special order requests.
• Help identify and report any operational challenges and work with our Corporate Operations team to implement processes aimed at improving operational efficiency as we grow in New Jersey.
• Be able to drive occasional delivery routes to gain on‑ground experience and assist Valets on‑road.
• High School Diploma or GED required; some college education preferred
• 1-2 years of experience in logistics, freight transport, or third‑party logistics (3PL) is a plus
• Are a problem solver who is biased towards action and able to overcome challenges
• Thrive in fast‑paced environments and work well under pressure
• Are energized until the late hours of the night and can reliably work evening shifts
• Roll with the punches and embrace change and ambiguity
• Are comfortable with or are excited to learn about different technology and tools (Google Docs, Slack, iOS devices). Proficiency is a plus
• Experience with PC applications such as Email, Word, and Excel and Mobile apps
• Live and breathe our core values of Taking Ownership, Respect, Honesty, and working to Delight and Amaze our customers
• Can lift up to 50 pounds safely
• Capable of working independently and collaborating with multiple teams in a fast‑paced environment
• Ability to multitask and manage various tasks simultaneously
• Previous experience in Startups a big Plus
• Have a driver's license with a clean driving record (Motor Vehicle Record check required)

WHY WORK AT RINSE

• You will be executing on an important part of Rinse’s business and will help shape the New Jersey market’s operations from the ground up.
• You can take pride in getting to be a part of interesting and impactful work at a promising startup poised for continued growth.
• We are committed to professional development and can promise a fast‑moving environment where you will be challenged and stretched on a daily basis.
• We have built a high‑caliber team and have a tight‑knit, collaborative work environment where you’ll constantly learn from others.

This is an exciting opportunity for any motivated, hard‑working, quick‑learner to join our team and be given the chance to help Rinse New Jersey grow with the market.