Operations Coordinator

Perfect Health USA; New Jersey; On-site; USD 35,000 - 60,000; Full time

Job summary

Perfect Health USA is seeking a logistics and operations coordinator to support outbound customer and supplier communications, coordinate shipments, and handle documentation. The role emphasizes accuracy, timely updates, and collaboration with warehouses and laboratories.

The ideal candidate will manage multiple priorities in a fast-paced environment and bring experience in logistics, purchasing, or supply chain within the food, nutraceutical, or pharmaceutical industries.

Qualifications

• Excellent verbal and written communication skills.
• Comfortable making outbound calls and following up with customers and suppliers.
• Strong organizational and time management abilities.
• Highly detail-oriented with strong problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience in logistics, purchasing, supply chain, customer service, or operations preferred.
• Experience in food, dietary supplement, pharmaceutical, or ingredient industries is a plus.

Responsibilities

• Make outbound calls and send emails to customers, suppliers, warehouses, freight companies, and laboratories.
• Follow up on purchase orders, shipments, production schedules, and delivery status.
• Respond promptly to customer inquiries and provide regular updates.
• Coordinate domestic and international shipments and schedule pickups/deliveries with freight carriers.
• Communicate with warehouses regarding inventory and shipment preparation; resolve delays and transportation issues.
• Prepare and review documentation: Purchase Orders, Sales Orders, COAs, Packing Lists, Invoices, shipping docs; maintain electronic records.
• Proactively identify operational issues and coordinate solutions with suppliers and internal teams; escalate critical issues when necessary.

Skills

Excellent communication

Phone communication

Organizational skills

Detail-oriented

Time management

Multitasking

Team player

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Company Description Perfect Health LLC, , s a specialty ingredients distributor serving the food, beverage, nutraceutical, pharmaceutical, and cosmeceutical industries. The company supplies high-quality ingredients sourced from audited and inspected producers worldwide, ensuring all manufacturers are GMP-certified. With strong expertise in quality control and documentation, Perfect Health USA helps global suppliers meet stringent auditing and regulatory requirements for the U.S. marketplace. The organization is recognized as a preferred solution provider for industry manufacturers and remains committed to superior customer relationships, reliable products, and excellent customer service.

Company Description Perfect Health LLC, , s a specialty ingredients distributor serving the food, beverage, nutraceutical, pharmaceutical, and cosmeceutical industries. The company supplies high-quality ingredients sourced from audited and inspected producers worldwide, ensuring all manufacturers are GMP-certified. With strong expertise in quality control and documentation, Perfect Health USA helps global suppliers meet stringent auditing and regulatory requirements for the U.S. marketplace. The organization is recognized as a preferred solution provider for industry manufacturers and remains committed to superior customer relationships, reliable products, and excellent customer service.

Customer & Supplier Communication

• Make outbound calls and send emails to customers, suppliers, warehouses, freight companies, and laboratories.
• Follow up on purchase orders, shipments, production schedules, and delivery status.
• Respond promptly to customer inquiries and provide regular updates.
  

Customer & Supplier Communication

• Make outbound calls and send emails to customers, suppliers, warehouses, freight companies, and laboratories.
• Follow up on purchase orders, shipments, production schedules, and delivery status.
• Respond promptly to customer inquiries and provide regular updates.
  

Logistics Coordination

• Coordinate domestic and international shipments.
• Schedule pickups and deliveries with freight carriers.
• Communicate with warehouses regarding inventory and shipment preparation.
• Resolve shipping delays and transportation issues.

Documentation

• Prepare and review:
• Purchase Orders
• Sales Orders
• Commercial Invoices
• Packing Lists
• Certificates of Analysis (COAs)
• Shipping documents
• Maintain accurate electronic records.

Problem Solving

• Proactively identify operational issues.
• Communicate with customers regarding delays or changes.
• Coordinate solutions with suppliers and internal team members.
• Escalate critical issues when necessary.

Qualifications

• Excellent verbal and written communication skills.
• Comfortable making phone calls and following up with customers and suppliers.
• Strong organizational and time management skills.
• Highly detail-oriented with strong problem-solving ability.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient in Microsoft Outlook, Excel, and Word.
• Experience in logistics, purchasing, supply chain, customer service, or operations preferred.
• Experience in food, dietary supplement, pharmaceutical, or ingredient industries is a plus.

Preferred Traits

• Self-motivated and proactive.
• Professional and customer-focused.
• Strong sense of urgency.
• Positive attitude.
• Team player.
• Willing to learn.
• Able to work independently with minimal supervision.