Customer Service Coordinator

Actus Nutrition; Town of Wautoma (WI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) company match program

Job summary

Actus Nutrition, located in the Town of Wautoma, Wisconsin, is seeking a dedicated Customer Service Coordinator to maintain customer satisfaction through efficient sales order fulfillment. This role involves coordinating with various departments to ensure timely and accurate shipments of orders.

The ideal candidate will have customer service experience in manufacturing and strong organizational skills. We offer a comprehensive benefits package that includes medical, dental, vision, life insurance, and a healthy 401(k) company match program.

Qualifications

• Previous customer service-related experience in a manufacturing environment.
• Strong working knowledge of computer software applications.
• Experience in transportation, shipping, logistics.

Responsibilities

• Enter all Customer Sales Orders from Customer POs.
• Send Order Acknowledgements to Customers.
• Maintain accuracy of Sales Order dates, quantities, prices, and charges.
• Coordinate customer shipments with external warehouse and transportation.
• Promptly respond to customer inquiries and requests.

Skills

Customer service experience

Interpersonal skills

Communication skills

Organizational skills

Attention to detail

Multi-tasking ability

Tools

ERP systems

Computer software applications

Job description

At Actus Nutrition, our focus is to create high-quality ingredients designed to optimize health and nutrition. We are passionate and dedicated people. Each day, we collectively explore new, innovative ways to enhance product performance and value through our broad human and animal nutrition portfolios. Both divisions are backed by the speed, execution, and passion it takes to exceed the expectation of our customers.

The Customer Service Coordinator is responsible for maintaining customer satisfaction through efficient, timely and accurate sales order fulfillment. The Logistics Order Fulfillment Specialist coordinates with cross functional departments to stay abreast of customer expectations, production schedule adherence and product release dates in order to facilitate timely and accurate shipments of orders.

Shift: Monday through Friday

This will be an onsite opportunity.

Essential Duties and Responsibilities

• Enter all Customer Sales Orders from Customer POs.
• Send Order Acknowledgements to Customers.
• Maintains accuracy of Sales Order dates, quantities, prices and charges.
• Maintains accuracy of Finished Goods Inventory for Customer Owned Inventory.
• Provides customer documents in a timely manner.
• Works with external warehouse, transportation department and 3PLs to coordinate customer shipments.
• Notify appropriate internal and external parties of sales order changes or requests.
• Executes Credits and Rebills as required.
• Generates Miscellaneous Invoices as required.
• Acts as point person to facilitate problem resolution for sales orders.
• Promptly responds to customer inquiries and requests.
• Coordinate and process customer returns when necessary.

Position Requirements

• Previous customer service related experience in a manufacturing environment.
• Exceptional interpersonal, communication, and organizational skills.
• Strong working knowledge of computer software applications.
• Ability to multi-task.
• Meticulous attention to detail in a fast-paced environment.
• Experience with an ERP system including sales order processing, inventory management, purchasing, etc.
• Experience in transportation, shipping, logistics.

We are committed to identifying and recruiting dedicated and reliable candidates to join the team of passionate employees. Actus Nutrition prides itself on advancement opportunities for our current workforce to promote from within. We offer a comprehensive benefits package which includes medical, dental, vision and life insurance as well as a healthy 401(k) company match program.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.