Sales Coordinator

Nombase Education; Baltimore (MD); On-site; USD 45,000 - 60,000; Full time

Job summary

Nombase Education in Baltimore, Maryland is seeking an enthusiastic individual for a customer service position. This role involves onboarding new customers, managing purchase orders, and ensuring clear communication regarding order statuses.

The ideal candidate will have a Bachelor’s degree, a minimum of two years in a related environment, and proficiency in software such as QuickBooks and CRM systems. Strong communication and organizational skills are essential.

We offer a dynamic work environment where you can contribute to customer satisfaction and operational excellence.

Qualifications

• 2+ years in manufacturing environment, preferably in food or flavor manufacturing.
• 2+ years in customer service in a business-to-business environment.
• Experience using MailChimp or similar marketing platforms.

Responsibilities

• Onboard new customers utilizing customer service processes.
• Manage purchase orders, communicate status with customers, and maintain timelines.
• Prepare monthly sales reports and assist with marketing materials.

Skills

Excellent communication skills

Critical thinking

Organizational skills

Detail-oriented

Competency in Microsoft Office

Education

Bachelor’s degree preferred

Tools

QuickBooks

CRM systems

MailChimp

Microsoft Excel

SharePoint

Job description

Job Functions

• Onboard new customers utilizing customer service processes and procedures
• Manage (receive, accurately enter, and confirm) purchase orders (POs)
• Communicate with customers regarding the status of POs
• Maintain order board to oversee order timelines and effectively communicate updates
• Coordinate with Production for timely processing and shipment of orders
• Process invoices for UPS and prepaid credit card payments
• Field and resolve customer concerns and feedback
• Enter leads into Customer Relationship Management (CRM) system
• Engage customer accounts to maintain relationships and support sales growth
• Prepare and coordinate samples shipments to customers
• Facilitate and document price quotations as needed from sales team
• Generate monthly sales reports and presentations
• Assist with marketing materials and trade show logistics
• Support travel planning for Sales team and CEO

Office Support

• Greet visitors
• Answer phone, screen and direct calls, & sort mail as necessary
• Maintain order/tidiness in front office
• Order office supplies as needed
• Assist with corporate events

General

• Support continuous improvements to enhance processes, increase efficiency, and reduce waste
• Perform other related duties assigned by management

Job Qualifications

Education

• Bachelor’s degree preferred (technical or business degrees is ideal)

Experience

• 2 or more years in manufacturing environment (food or flavor manufacturing preferred)
• 2 or more years in customer service in a business-to-business environment
• Proficient in QuickBooks (Enterprise preferred) or other MRP software
• Familiarity with CRM systems
• Experience using MailChimp or similar marketing campaign platforms
• Experience or training in Safe Quality Food (SQF) quality regulations

Skills

• Excellent communication skills and a focus on advocacy for customers, conflict resolution and strong interpersonal skills
• Critical thinking, organizational, and time management skills with ability to efficiently prioritize tasks, resolve issues, and meet customer requests
• Detail-oriented with ability to follow verbal, written, and standard operating procedure (SOP) instructions
• Basic Excel functions such as using formulas, performing calculations, creating reports, and using conditional formatting
• Competency in Microsoft Office suite (SharePoint platform preferred)
• Perform calculations quickly and accurately
• Author SOPs and document processes

Physical Requirements

• See, smell, and taste products occasionally (Note: Some products may contain allergens [milk, peanuts], alcohol, and/or sulfites.)
• Lift and carry up to 30 pounds occasionally
• Remain stationary at desk and use computer sporadically throughout workday
• Possess general vision, hearing, speech, and ideally color perception abilities
• Stand; walk; sit; reach with hands and arms; use hands to handle or feel objects, tools, or controls regularly
• Climb ladder and mobile staircase, balance, kneel, and crouch occasionally