Operations Coordinator

. Crane Worldwide Logistics .; Massachusetts; On-site; USD 42,000 - 64,000; Full time

Job summary

Crane Worldwide Logistics LLC is seeking an Operations Coordinator in Massachusetts to manage international shipments (air/ocean) from pickup to delivery, including quoting, routing, rating, and monitoring.

You will work with clients, customs, and agents to ensure timely, compliant movement of cargo, prepare export/import documents, track shipments, and support accurate billing and cost reporting while maintaining high service levels.

Qualifications

• 2-5 years experience in freight operations, logistics, or a related field.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment.
• Strong knowledge of regulations and documentation for Imports and Exports.
• Strong organizational skills.

Responsibilities

• Deals directly with clients, customs and agents to ensure the quickest and best movement of cargo.
• Prepares documents necessary to complete export, import and customs clearance process.
• Track and trace cargo to ensure proper movement and delivery.
• Proper and correct billing and cost information populated in TMF for accurate invoicing and job costing.
• Communicate with customers regarding disposition of Freight, routing and rate quotations.

Skills

Verbal and written communication

Organization

Ability to work in a fast-paced env.

Tools

Microsoft Word

Microsoft Excel

Job description

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.

The Operations Coordinator position is responsible quoting, routing, rating, monitoring and coordinating international shipments (air/ocean import/export) from pick-up through to delivery.

Essential Job Functions

• Deals directly with clients, customs and agents to ensure the quickest and best movement of cargo throughout the world.
• Prepares documents necessary to complete export, import and customs clearance process
• Track and trace cargo as necessary to insure proper movement and delivery.
• Proper and correct billing and cost information populated in TMF for accurate invoicing and job costing
• Communicate with customers regarding disposition of Freight (i.e. tracking & tracing, routing & dispatching, and rate quotations).
• Communicate & correspond with other Company branches and agents for customer satisfaction, and ensure excellent service execution.
• Seek the most profitable mode of shipment yet meet customer’s requirement for the movement of freight.
• KPI adherence – DNI / LNR / Cost accuracy / ROTP
• Ensure Compliance in line with company standers.
• Other Duties as assigned.

Physical Duties & Requirements

• Talking, hearing and using hands to operate a computer keyboard, mouse and other computer components
• Sitting for extended periods of time
• Walking within the warehouse and inspecting freight

Education & Experience:

• 2-5 years experience in freight operations, logistics, or a related field.

Other Skills & Abilities

• Must possess strong working knowledge of all rules, regulations, governance and documentation preparations, as it pertains to both Imports and Exports.
• Must have strong verbal and written communication skills.
• The ability to work in a fast-paced environment.
• Strong organizational skills are required, due to the high volume and demands of the position.
• Strong knowledge of Microsoft word and excel.
• Other duties as assigned.

Disclaimer

:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Recruitment Agency Policy

At Crane Worldwide Logistics we manage all hiring directly and do not accept unsolicited CVs or candidate profiles from recruitment agencies or search firms. Agencies must not contact our employees or managers directly with candidate details.

Where recruitment support is required, we will engage trusted partners through a formal written agreement. Any CVs received without such an agreement will be treated as direct applications, and Crane Worldwide Logistics will not be liable for any associated placement fees.

We appreciate your cooperation in respecting this policy.