Operations Coordinator

THE EMERGENCY VEHICLE TECHNICIAN CERTIFICATION COMMISSION; Illinois; On-site; USD 42,000 - 66,000; Full time

Job summary

The Emergency Vehicle Technician Certification Commission (EVTCC) is seeking a full-time Operations Coordinator in Illinois to manage essential operational workflows that enable exam delivery and certification services. This role is customer-facing and detail-intensive, requiring strong follow-through and discretion.

Under the supervision of the Operations Manager, you will execute end-to-end workflows, escalate exceptions, and ensure deadlines are met while supporting office operations and

Qualifications

• High school diploma or GED.
• Strong customer service, communication, and listening skills.
• Comfort with spreadsheets and databases; willingness to learn new systems.
• Ability to handle sensitive customer and financial data with confidentiality.

Responsibilities

• Execute and track exam-cycle logistics end-to-end, including preparation, shipping coordination, confirmations, and issue follow-up.
• Execute scoring workflow and results distribution with accuracy checks, recordkeeping, and deadline adherence.
• Provide customer service coverage for phones, general email, and mail, including issue triage and escalation.
• Process level entries and certificates accurately and timely.
• Manage order fulfillment end-to-end.
• Complete registration entry and payment processing, including accurate recordkeeping.
• Support Validation Conference preparation and logistics.
• Maintain office organization and assist with office operations under the supervision of the Operations Manager.
• Coordinate social media as assigned.
• Provide additional operational support for the Manager (Executive) and Operations Manager as needed.

Skills

Attention to detail

Customer service

Communication

Listening skills

Spreadsheets

Databases

Education

High school diploma or GED

Associate’s degree or relevant experience

Tools

Spreadsheets

Databases

Job description

Job Description

EVTCC is hiring a full-time Operations Coordinator to manage and coordinate essential operational workflows that directly enable exam delivery and certification services. This role is customer-facing and detail-intensive, and it requires strong follow-through, discretion, and the ability to manage deadlines.

The Operations Coordinator works under the supervision of the Operations Manager and is accountable for executing assigned workflows end-to-end, escalating exceptions, and ensuring deadlines are met.

Essential duties

1. Execute and track exam-cycle logistics (as assigned) end-to-end, including preparation, shipping coordination, confirmations, and issue follow-up.
2. Execute scoring workflow and results distribution with accuracy checks, recordkeeping, and deadline adherence.
3. Provide customer service coverage for phones, general email, and mail, including issue triage and escalation.
4. Process level entries and certificates accurately and timely.
5. Manage order fulfillment end-to-end.
6. Complete registration entry and payment processing, including accurate recordkeeping.
7. Support Validation Conference preparation and logistics.
8. Maintain office organization and assist with office operations under the supervision of the Operations Manager.
9. Coordinate social media as assigned.
10. Provide additional operational support for the Manager (Executive) and Operations Manager as needed.

Minimum qualifications

• High school diploma or GED.
• Attention to detail and ability to follow documented procedures.
• Strong customer service, communication, and listening skills.
• Comfort with spreadsheets and databases; willingness to learn new systems.
• Ability to handle sensitive customer and financial data with confidentiality.

Preferred qualifications

• Associate’s degree or relevant experience.
• Experience in office administration, operations coordination, customer service, certification/testing administration, or a related support role.