Operations Coordinator

NationaLease; Gaffney, Northern (SC, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Referral Bonus Program

Health Insurance - with $300 opt out

Dental Insurance

Vision Insurance

Life Insurance - Company Paid!

Short Term Disability - Company Paid!

Optional Life Insurance

Long Term Disability

401k - Company Match Available!

Accident and Critical Illness

Paid Vacation

Paid Holidays

Job summary

NationaLease is seeking an Operations Coordinator to support daily planning, scheduling, and movement of customer freight. This role collaborates with drivers, customers, and internal teams to ensure shipments are tracked and service expectations are met.

The ideal candidate is organized, detail-oriented, customer-focused, and able to perform in a fast-paced environment with changing priorities and deadlines. We offer comprehensive benefits and opportunities for growth.

Qualifications

• Ability to quickly learn new systems, processes, and skills.
• Strong written and verbal communication skills.
• Comfortable communicating by phone, email, radio, and other operational communication tools.

Responsibilities

• Use Transportation Management Systems (TMS) to plan, schedule, and track customer shipments.
• Review and update load assignments as needed.
• Dispatch and support drivers throughout the delivery process.
• Monitor truck and trailer locations, availability, and utilization.
• Coordinate preventive maintenance and schedule equipment for service.
• Track daily freight movement and provide timely shipment updates.
• Identify delays, service issues, and other exceptions and communicate them to management.
• Create and maintain exception reports documenting operational issues and delays.
• Serve as backup support for other team members during periods of high volume or staff absences.

Skills

Quick learner

Strong written and verbalCommunication

Problem solving

Attention to detail

Work under pressure

Organizational skills

Data maintenance accuracy

Collaborative teamwork

Continuous improvement mindset

Tools

Transportation Management System (TMS)

Microsoft Excel

Outlook

Job description

In 1944, a group of regional truck lease company owners met in Chicago to discuss how they could work together to provide maintenance for one another as their trucks began to travel across the country. From that meeting, NationaLease was born. Today, maintenance and the technicians who provide it still form the backbone of the NationaLease system. We are looking to strengthen our team with people who share our passion for providing a high level of quality and service to our customers. If you are that sort of person, we’d love to hear from you. Additional information can be found on our website at http://www.nationalease.com . You can also follow us on Twitter and Facebook .

The Operations Coordinator supports the daily planning, scheduling, and movement of customer freight. This role works closely with drivers, customers, and internal teams to ensure shipments are tracked, operational issues are resolved quickly, and service expectations are met.

The ideal candidate is organized, detail-oriented, customer-focused, and able to perform effectively in a fast-paced environment with changing priorities and deadlines.

Cheeseman Transport is a family-oriented transportation company known for safely moving freight with unusual characteristics. We provide LTL, Truckload, Expedited, Dedicated, and Warehousing services for businesses throughout the Midwest and Southeast. Our culture is built on four core values: Family First, Safety, Flexibility, and Sustainability. We invest in our people through reliable equipment, strong benefits, and a work environment where employees are respected and supported. Many of our team members build long-term careers here because we focus on safety, consistency, and doing the right thing for our drivers, mechanics, handlers, and office staff. Our goal is simple: create business relationships that are safe, enjoyable, and rewarding for everyone we work with.

What You’ll Do

Transportation Operations

• Use Transportation Management Systems (TMS) to plan, schedule, and track customer shipments.
• Review and update load assignments as needed.
• Dispatch and support drivers throughout the delivery process.
• Monitor truck and trailer locations, availability, and utilization.
• Coordinate preventive maintenance and schedule equipment for service.
• Track daily freight movement and provide timely shipment updates.
• Identify delays, service issues, and other exceptions and communicate them to management.
• Create and maintain exception reports documenting operational issues and delays.
• Serve as backup support for other team members during periods of high volume or staff absences.

Customer Service & Process Improvement

• Resolve customer questions, problems, and complaints in a timely and professional manner.
• Work closely with customers, drivers, and internal teams to ensure operational procedures are followed.
• Provide reports and shipment information to internal and external customers as needed.
• Identify opportunities to improve workflows, streamline processes, and increase operational efficiency.
• Assist with special projects and other responsibilities as assigned.

Performance & Accountability

• Monitor and report driver performance.
• Organize daily workflows, establish priorities, and ensure work is completed accurately and on time.
• Maintain reliable attendance and consistently meet job responsibilities.
• Follow up promptly on outstanding issues and ensure they are resolved.

• Referral Bonus Program
• Health Insurance - with $300 opt out
• Dental Insurance
• Vision Insurance
• Life Insurance - Company Paid!
• Short Term Disability - Company Paid!
• Optional Life Insurance
• Long Term Disability
• 401k - Company Match Available!
• Accident and Critical Illness
• Paid Vacation
• Paid Holidays

What We’re Looking For

Skills & Abilities

• Ability to quickly learn new systems, processes, and skills.
• Strong written and verbal communication skills.
• Comfortable communicating by phone, email, radio, and other operational communication tools.
• Strong problem-solving skills with the ability to identify practical solutions.
• Excellent attention to detail and follow-up.
• Ability to work effectively under pressure and meet frequent deadlines.
• Strong organizational and prioritization skills.
• Ability to process, verify, and maintain accurate operational information and data.
• Collaborative team player who demonstrates respect, integrity, and accountability.
• Willingness to bring new ideas and a continuous improvement mindset to the team.

Qualifications

• 1–3 years of experience in transportation, logistics, operations coordination, dispatch, or a similar role.
• Experience using a Transportation Management System (TMS) preferred.
• Proficiency with Microsoft Office, particularly Outlook and Excel.
• Experience working in a fast-paced transportation or logistics environment preferred.