Service Coordinator

Renewal by Andersen of St. Louis; Earth City (MO); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

HSA contributions

Paid time off

Paid holidays

401(k) with annual bonus contributions

Employee discounts

Job summary

Renewal by Andersen is seeking a Service Coordinator to support operational excellence across the Birner Group's five regional locations. The role focuses on coordinating service appointments, processing part orders, and documenting customer interactions with a high standard of professionalism.

The ideal candidate excels in organization, communication, and multitasking, and is comfortable using multiple software platforms.

Qualifications

• Strong customer service orientation and communication skills.
• Solid organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Comfort with learning and using multiple software platforms.

Responsibilities

• Handle a high volume of inbound customer calls with courtesy and efficiency.
• Record customer communications and service details accurately in systems.
• Initiate and monitor part orders to ensure timely delivery and resolution.
• Schedule and confirm service appointments with clarity and accuracy.
• Prepare and distribute service quotes with attention to detail.
• Maintain digital records and perform data entry across software platforms.

Skills

Customer service

Attention to detail

Organizational skills

Multitasking

Verbal & written communication

Computer literacy

Tools

CRM software

Job description

As part of the Andersen Corporation legacy, Renewal by Andersen has been a trailblazer in the window and door industry for over 100 years. We specialize in custom-designed, energy-efficient composite windows and expert installation services. With a footprint spanning more than 100 U.S. markets, we proudly hold the distinction of being the nation's leading provider of replacement windows.

Position Summary: Service Coordinator

We are seeking a highly organized and service-oriented Service Coordinator to support operational excellence across the Birner Group's five regional locations. This pivotal role ensures seamless coordination of service appointments, efficient processing of part orders, and accurate documentation of customer interactions—all while maintaining a high standard of professionalism and responsiveness.

Key Responsibilities

• Manage a high volume of inbound customer calls with courtesy and efficiency.
• Accurately record customer communications and service details.
• Initiate and monitor part orders to ensure timely delivery and resolution.
• Schedule and confirm service appointments with precision and clarity.
• Prepare and distribute service quotes with attention to detail.
• Maintain digital records and perform data entry using multiple software platforms.

Qualifications

• Exceptional attention to detail and strong organizational capabilities.
• Proven ability to multitask effectively in a dynamic, fast-paced environment.
• Excellent verbal and written communication skills with a customer-centric approach.
• Proficient in navigating various computer systems and software applications.
• Hourly Rate: $19-$25, plus monthly performance-based bonuses
• Medical, dental, vision, and life insurance coverage
• Health Savings Account (HSA) contributions
• Paid time off and paid holidays
• 401(k) plan with annual bonus contributions
• Employee discounts on premium products
• A collaborative and supportive work culture that values work-life balance and team achievement

"Have nothing but great things to say about the window installation done today by John Hutchinson with Renewal by Andersen! He was friendly, personable and professional and did a great job installing. He did a great job of putting down roller pads and tarps with next to zero clean up. Would highly recommend them for any window replacement needed!"

Mark V.

"We had our new Renewal by Andersen windows installed on June 5th & 6th, 2025 and we LOVE them! The quality, beauty, and functionality are best-in-class! The whole experience from dinner presentation at Lazy River Grill, the initial in-home sales consultation and measurement, the regular communications from the salesman and concierge, and the installation team's professionalism and skills made the process so seamless. This is the second home we have opted for Renewal windows and doors and have been delighted both times! Thank you Renewal by Andersen STL! "

Jeff C.

"I had an excellent experience with RbA STL. Our designer, Courtney, was great and the finished product is awesome. The installation was easy and the gentlemen left our home cleaner than they found it upon entering. I would recommend RbA STL - you'll get tired from their constant contacts, and that's a GOOD thing!"

• Showroom at West County Mall - Store #1095