Operations Coordinator

Place; East Petersburg (Lancaster County); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Bonus opportunities

Job summary

Place is seeking a Real Estate Operations Coordinator to implement and own systems for superb client service, internal comms, and office management. You will support team growth, onboarding, and a structured marketing cadence across channels.

The role emphasizes detail, process improvement, and a proactive, organized approach in a fast-paced environment. You’ll coordinate listing launches, client events, and cross-functional tasks, ensuring timely closings while maintaining meticulous records

Qualifications

• 1+ years experience in an operations/administrative role, preferably in real estate.
• Ability to build and improve systems, with attention to detail.
• Comfort with creating processes and trainings for a team.

Responsibilities

• Build, implement, maintain, and OWN all systems for customer service, communication, team calendar, social media presence, office management, client care, and referrals.
• Support growth by posting recruiting ads, contacting recruits, and scheduling interviews.
• Create and own database integrity systems and hold agents accountable for activities.
• Own agent onboarding, including trainings in person and virtually.
• Follow productivity rhythms to ensure agent output.
• Plan and execute high-level client events to drive referrals.
• Ensure receipts are collected and coordinate with finance; identify expense-saving opportunities.
• Maintain operations manual documenting systems and standards (beyond technology).
• Keep team leader informed and propose solutions when challenges arise.
• Engage in weekly coaching and PLACE/Brivity trainings.
• Manage a 60-touch multi-channel marketing plan with tracking and optimization.
• Complete listing launch and contract-to-close processes for transactions.
• Provide world-class client experiences via phone and email through contract and beyond.
• Enter MLS listing data, descriptions, and photos; coordinate photography and staging.
• Act as liaison between agents, clients, attorneys, escrow, and lenders.
• Read contracts to execute obligations and maintain compliant files.
• Create timelines and follow-ups to meet deadlines for timely closings.
• Generate reviews and referrals from clients during and after transactions.

Skills

Detail oriented

Team player

Self-motivated

Time management

Problem solving

Proactive

Organized

Excellent communication

Job description

Real Estate Operations Coordinator

While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.

Your Opportunity:

You have the opportunity to be surrounded by, learn from and grow with the top 1% of real estate professionals in North America. Come grow with us as our Operations Coordinator. We have a proven path and will provide you with the models, systems, tools, coaching, training, and accountability that ensure success. Show up with the will and commitment to succeed. In addition to creating a limitless growth path for your career, you also can earn opportunities for revenue share, growth share, vesting, investing, and earning an opportunity to become a part of our consulting team.

Who Develops You:

Team Operator

What You’re Great At:

You are an organized, methodical, and driven professional with a servant leader's heart. Systems are your jam -- creating them, implementing them, refining them. Your attention to detail is unsurpassed and you thrive on your high standards, quality of work, and your ability to serve others. You are an empire protector focused on protecting the time and resources of yourself and the rest of the team.

What You’ll Do:

• Build, implement, maintain, and OWN all systems for delivering excellent internal and external customer service, internal communication, team calendar, company social media presence internally and externally, office management, client care systems, team retention and recognition including events, and referrals.
• Support the team growth efforts through posting recruiting ads, calling agent recruits, and scheduling appointments for Team Operator.
• Create and own systems for maintaining integrity of the database, including holding agents accountable to activities.
• Own the agent onboarding process, including holding trainings in person and virtually.
• Follow the systems for our productivity rhythms to ensure agent productivity.
• Plan and execute client events that are done at a high level to drive business referrals.
• Ensure all team receipts are obtained and submit to the finance team, when reports are generated, take ownership of finding opportunities to reduce expenses.
• Create and maintain the team’s operations manual that documents all systems and standards that are not able to exist within our technology leverage, Brivity.
• Keep the team leader informed of any challenges that arise and bring potential solutions.
• Commit to weekly 1:1 coaching sessions, PLACE trainings, and Brivity trainings.
• Implement and manage a structured 60-touch marketing plan, ensuring all touchpoints are executed on schedule across multiple channels (email, text, phone, mailers, social, follow-ups), with consistent tracking, reporting, and optimization for engagement.
• Complete the listing launch and contract to close process for all transactions.
• Provide a world-class experience for clients through phone and email on behalf of the team through contract and beyond.
• Enter listing data, descriptions, and pictures into MLS.
• Coordinate photography, staging, sign installation, and other listing launch functions.
• Act as the liaison between real estate agents, clients, attorneys, escrow companies, and mortgage brokers.
• Read all aspects of contracts in order to execute obligations and to maintain accurate and compliant transaction files (inspection reports, receipts, bills, etc.)
• Create timelines and follow-up processes/check-ins with agents to ensure all transaction deadlines are met resulting in a timely closing.
• Generate reviews and referrals from clients during and after the transaction.

Skills and Character Necessary:

• Notice and take pride in the details
• Team player
• Proven ability to lead yourself and others with conviction
• Self-motivated
• Owning projects once asked to do them and following up with status updates
• Ability and desire to focus on one task for at least an hour during time blocks
• Positive and direct communication, both written and verbal
• Ability to problem solve and use critical thinking daily
• Have a “do whatever it takes” mentality
• Follow a current process as well as improving them and create new processes
• Learning-based and growth-minded
• Proactive vs. reactive
• Impeccably organized
• Knowledge of basic office suite software and calendaring systems
• Excellent time management skills
• Concerned about doing things the right way
• Calm and motivated under pressure
• Have patience with a high volume, detailed role
• Use social media for the benefit of the company as an ambassador
• Flexible

Required Background:

• Requires a prior work history that demonstrates the ability to plug into and improve existing systems and provide an enthusiastic level of support to a team
• 1+ years experience in an operations/administrative role, preferably in the real estate industry.
• A valid Pennsylvania real estate license is preferred. If unlicensed, will be required to obtain a Pennsylvania real estate license within 6 months of hire.

Other Details:

• Compensation depending on experience, ranges from $45,000-$50,000/year with potential bonus opportunities.
• This is an in office role, Monday through Friday with occasional evenings and weekends required.
• We are excited to meet the person(s) that truly believe they could be a match!