Operations Coordinator

Syracuse University; City of Syracuse (NY); On-site; USD 42,000 - 65,000; Full time

Job summary

Syracuse University in Syracuse, NY seeks an Operations Coordinator to provide functional operational support for the Office of Online Student Success, focusing on student records management, enrollment and advising processes. The role requires regular on-campus presence and collaboration with staff to uphold academic policies.

The position involves maintaining records in PeopleSoft, OnBase, and DegreeWorks, guiding colleagues, and developing new workflows; evenings/weekends may be needed based

Qualifications

• Associate's degree required; Bachelor's degree preferred.
• 2–4+ years of office/administrative experience, preferably in academia.
• Knowledge of student records processes and FERPA regulations.

Responsibilities

• Manage and maintain both online and physical student records using PeopleSoft, OnBase, and DegreeWorks.
• Process matriculations, petitions, transfer credits, and FERPA forms.
• Maintain accuracy of student records and respond to inquiries via phone and email.
• Coordinate office communications, calendars, and shared resources for Online Student Success team.
• Guide colleagues on navigating OnBase, PeopleSoft, and related systems.
• Assist with new projects, training, and documentation for staff.
• Develop and maintain reporting and tracking systems for student records.
• Perform ongoing auditing and systematic maintenance of records.

Skills

Customer service

Problem solving

Detail oriented

Education

Associate's degree

Bachelor's degree

Tools

OnBase

PeopleSoft

CollegeNet

DegreeWorks

Job description

Operations Coordinator

Location: Syracuse, NY

Commitment to On-Campus Experience

Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Remote work arrangements are limited in accordance with University policy.

Job Description

The Operations Coordinator provides functional operational support across the Office of Online Student Success, specifically relating to student records management, record keeping, and enrollment and advising processes. The position coordinates operations around all student records processing for online degree programs through Syracuse University Global. Responsibilities include accurate and prompt maintenance and processing of student records, adherence to academic rules, regulations, and processes, and training and coordinating other staff in the office on implementation of relevant procedures. Regular on-campus presence and occasional schedule flexibility, including evenings and weekends, are required based on student and operational needs. The role operates in a fast‑paced, collaborative environment supporting non‑traditional learners through an evolving, data‑informed model.

Education and Experience

Associate’s degree required; Bachelor’s degree preferred. 2–4 plus years of office/administrative experience required, preferably in an academic environment.

Skills and Knowledge

Knowledge of university policies and procedures, rules and regulations, and college interpretation. Ability to work with all relevant systems, including OnBase, PeopleSoft, CollegeNet, and DegreeWorks. Strong customer service skill set, problem‑solving skills, and detail‑oriented administrative skills.

Responsibilities

• Manage and maintain both online and physical student records, primarily in PeopleSoft, OnBase, and DegreeWorks.
• Process matriculations of new students, petitions, IUTs, transfer credit, declarations, exceptions, FERPA Regulation forms, and other student services related documents.
• Maintain accuracy of student record keeping.
• Serve as primary point of contact for student correspondence within the Office of Online Student Success, via phone and email.
• Coordinate phone tree, general office email coverage, shared calendars, and usage for all Online Student Success team members.
• Manage OnBase processes for student record keeping, including scanning and indexing documents, maintaining and converting records, and developing new workflows.
• Provide guidance for colleagues on navigating OnBase, PeopleSoft, and other relevant systems.
• Assist with implementation of new projects/systems/processes/training.
• Develop and maintain instructional/training documentation for colleagues and relevant constituents.
• Manage content updates to student resources and staff training resources.
• Perform continual follow‑up and refinement to ensure precise tracking of student records.
• Develop and maintain reporting systems to support tracking.
• Execute systematic maintenance/auditing of student records.

EEO Statement

Syracuse University is an equal‑opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.