Student Services Coordinator

Syracuse University; City of Syracuse, Northern (NY, KY); Hybrid; USD 23,000 - 33,000; Full time

Benefits offered by this job

Unionized position

Job summary

Syracuse University seeks a Student Services Coordinator to join the registrar team on campus. You will handle in-person, phone, and email student services, including data entry and scheduling tasks to support students, faculty, and staff.

The role requires collaboration, attention to FERPA guidelines, and strong communication. Working hours align with standard university business times; on-site presence is required.

Qualifications

• High school diploma or equivalent required.
• Associate degree or 3–5 years of office experience preferred.
• Experience in academic registrars or student services is a plus.

Responsibilities

• Data entry: process incoming forms and prepare paperwork for imaging.
• Customer service: respond to inquiries in person, by phone or email, and resolve issues promptly.
• Front desk: provide in-person assistance to students with forms and letters.

Skills

Customer service

Team collaboration

Communication skills

FERPA knowledge

Education

High school diploma

Associate degree

Tools

Student information systems

Document imaging systems

Job description

Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy.

Pay Range

Pay Range $20.10/Hour

Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate's education, training, work experience and key competencies; the university's strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

Staff Level S3

FLSA Status

FLSA Status Non-exempt

Hours

Standard University business hours
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type

Job Type Full-time

Unionized Position Code UA

Job Description

The Student Services Coordinator is responsible to work as a team member in a variety of daily registrar student and academic services including in-person, phone, email, and data entry for students, faculty, and staff. May assist in creating/revising associated process documentation and other student and academic tasks, including registration and class scheduling, shifting responsibilities depending upon the needs of the office.
This position is part of a bargaining unit and is represented by the union SEIU , Local 200United

Education and Experience

High school diploma, Associate degree and/or 3-5 years of office experience in a similar position, preferably in an academic setting.

Skills and Knowledge

• Demonstrated commitment in providing high quality services and ability to work in a collaborative team, results-oriented, customer-friendly environment.
• Good communication (verbal/written and listening skills.
• Expert knowledge of University policies, academic rules, academic processes and FERPA guidelines.
• Experience with student information and document imaging systems.
• Possess strong decision making, analytical abilities and detail orientation.
• Operate printers, microfiche/film reader printer, validator, copier, scanner and fax machines.

Responsibilites

• Data entry: Process incoming forms, prepare processed paperwork for document imaging. May assist in creating/revising associated process documentation and other student and academic tasks, including registration and class scheduling, shifting responsibilities depending upon needs of the office. Transcripts work with third party vendor for transcript processing, investigating former student records and resolving any issues that may arise with student transcript requests; validation prior to processing, monitor and respond to [e-mail] regrading transcript questions/concerns
• Customer Service: Communicate clearly and professionally (in-person, by phone or email), have a pleasant, patient, and friendly attitude, assist student, faculty and staff in resolving their inquiries in a timely manner. Phone and email ¿ troubleshoot and respond to inquiries. Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's (students, faculty and staff) experience
• Front Desk: Provide in-person assistance to students, including processing of form, letters

Physical Requirements

Not Applicable

Tools/Equipment

Not Applicable

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

EEO Statement

Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Respectful and Welcoming Community

Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.