OnCampus Student Records & Systems Coordinator

Syracuse University; City of Syracuse (NY); On-site; USD 42,000 - 65,000; Full time

Job summary

Syracuse University in Syracuse, NY seeks an Operations Coordinator to provide functional operational support for the Office of Online Student Success, focusing on student records management, enrollment and advising processes. The role requires regular on-campus presence and collaboration with staff to uphold academic policies.

The position involves maintaining records in PeopleSoft, OnBase, and DegreeWorks, guiding colleagues, and developing new workflows; evenings/weekends may be needed based

Qualifications

• Associate's degree required; Bachelor's degree preferred.
• 2–4+ years of office/administrative experience, preferably in academia.
• Knowledge of student records processes and FERPA regulations.

Responsibilities

• Manage and maintain both online and physical student records using PeopleSoft, OnBase, and DegreeWorks.
• Process matriculations, petitions, transfer credits, and FERPA forms.
• Maintain accuracy of student records and respond to inquiries via phone and email.
• Coordinate office communications, calendars, and shared resources for Online Student Success team.
• Guide colleagues on navigating OnBase, PeopleSoft, and related systems.
• Assist with new projects, training, and documentation for staff.
• Develop and maintain reporting and tracking systems for student records.
• Perform ongoing auditing and systematic maintenance of records.

Skills

Customer service

Problem solving

Detail oriented

Education

Associate's degree

Bachelor's degree

Tools

OnBase

PeopleSoft

CollegeNet

DegreeWorks

Job description

Syracuse University in Syracuse, NY seeks an Operations Coordinator to provide functional operational support for the Office of Online Student Success, focusing on student records management, enrollment and advising processes. The role requires regular on-campus presence and collaboration with staff to uphold academic policies.

The position involves maintaining records in PeopleSoft, OnBase, and DegreeWorks, guiding colleagues, and developing new workflows; evenings/weekends may be needed based