Operations Coordinator

Deploy Solutions Group; Chicago (IL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

401k matching

Energetic work environment

Growth potential

Job summary

A logistics and transportation company in Chicago is seeking an Operations Coordinator to support the carrier department. Responsibilities include tracking shipments, scheduling deliveries, and ensuring excellent customer service. Ideal candidates will have 1-3 years of logistics or customer service experience, strong communication skills, and the ability to work in a fast-paced environment. Competitive salary and benefits offered.

Qualifications

• 1-3 years of logistics or related experience preferred.
• Professional and polished communication skills.
• Strong interpersonal and relationship-building abilities.

Responsibilities

• Track and trace shipments for customers.
• Schedule deliveries and manage client relationships.
• Coordinate freight movement according to service standards.

Skills

Logistics experience

Customer service

Communication skills

Interpersonal skills

Problem-solving

Bilingual in English and Spanish

Job description

Overview

As Operations Coordinator, you will support and act as the liaison between the carrier department and our customer base. In this role you will be responsible for making sure the movement of OTR freight across North America is coordinated and executed successfully according to our company “service standards” as well as our customers’ needs. This position is responsible for tracking and tracing shipments, obtaining and communicating updates to customers, scheduling deliveries, and managing/ maintaining relationships with existing and new customers. This position requires baseline knowledge of transportation market trends and relationship building. This role will require cross-functional engagement with various internal departments (carrier sales, customer sales, and management team) as well as external customer facing responsibilities. As Operations Coordinator you will be responsible for ensuring that the department maintains an exceptional customer experience. This is an onsite role based out of our River North office.

Responsibilities

• Track and trace shipments; obtain and communicate updates to customers.
• Schedule deliveries and manage relationships with existing and new customers.
• Coordinate movement of OTR freight across North America according to company service standards and customer needs.
• Engage cross-functionally with carrier sales, customer sales, and management to support operations and customer experience.

Skills and Qualifications

• 1-3 years of logistics (preferred) or related experience (customer service, operations, account mgmt.).
• Professional, prompt, and polished written and verbal communication skills.
• Strong interpersonal and relationship-building skills.
• Ability to identify and resolve problems independently and with sound judgement.
• Ability to maintain accuracy, thoroughness, and dependability in a fast-paced environment.
• Persistent work ethic and self-motivation.
• Ability to thrive in a start-up environment.
• Ability to achieve goals independently and in a team environment.
• Bilingual in English and Spanish (preferred).

What We Offer

• Competitive base salary plus an aggressive bonus plan.
• Full health benefits and 401k matching.
• Energetic, fun, and friendly work environment.
• Limitless growth potential.
• Casual dress code.
• Open door policy – strong engagement and connectivity with company leadership.

Compensation

Salary + Bonus + Competitive Commission Structure

About Deploy Solutions Group

Deploy Solutions was formed in the heart of Chicago by industry experts and market specialists with one goal in mind; to create an improved customer experience through high touch service. Specialized in hauling fresh produce, Deploy Solutions Group has developed detailed processes and proprietary tools to ensure an elevated customer experience and on-time deliveries. We offer the opportunity to expand your skill set by learning under industry experts while helping to build and develop a fast-growing start-up. We are on the hunt for individuals who are highly organized, quick learners, strong leaders and seamless multi-taskers. Don’t just take any job, build your professional career right here at Deploy Solutions Group.

About the Team

The Operations team is a key department within the organization focused on servicing and adding value to our end customers. We believe that servicing our customers is the lifeblood of our company and what differentiates us from the competition. We are currently looking for candidates who share our vision and passion for success through hard work and results. We value each member of the team and prioritize building and cultivating a fun yet results driven company culture.

Deploy Solutions Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by applicable law.