Operations Specialist

Transloop Logistics; Chicago (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage (50% paid by TransLoop)

Competitive salaries

Wellness Days

Personal financial advisor

Job summary

Transloop Logistics is seeking an Operations Specialist in Chicago, Illinois to enhance relationships with customer contacts while managing shipment coordination. This role emphasizes maximizing revenue and meeting customer service KPIs, requiring both strategic thinking and exceptional organizational skills.

The ideal candidate will have relevant experience in supply chain or customer service, with a strong focus on managing high-volume accounts successfully. Competitive compensation and benefits are included.

Qualifications

• Relevant supply chain, sales or customer service experience.
• Experience managing high volume and multifaceted accounts.
• Strong writing, organizational, and speaking skills.

Responsibilities

• Build relationships with customer contacts and ensure support.
• Build, schedule, and track shipments for select accounts.
• Escalate delays in transit to sales representatives.

Skills

Organizational skills

Communication skills

Customer service experience

Supply chain experience

Job description

Operations Specialist

You will develop rapport with all customer and facility contacts on a coordinator/scheduler level. As shipments are tendered from the customer then accepted by the Account Growth Manager or Account Executive, it is the Operations Specialist’s responsibility to build and schedule each shipment while managing the load board and communicating with the respective teams effectively.

The role will require a mix of strategic thinking, attention to detail, operational hustle, and strong organizational skills. As an Ops Specialist, you will play a crucial role at TransLoop by developing strong business relationships with customer/facility contacts to ensure the fluid operation of the select account/business.

Maximizing revenue, streamlining operational processes and meeting/exceeding customer service and acceptance KPIs will remain paramount in this role.

This is a high-impact role as you will be responsible for providing everyone touching the business with accurate info and optimal transits.

What You’ll Do

• Build relationships and develop rapport with customer contacts on a coordinator level to ensure they feel their business is supported
• Build, schedule, and track shipments for select accounts
• Escalate delays in transit and any other issues that could impact service to sales representatives and/or customer contacts
• Instill general organization/order regarding load board management from tender to invoicing
• Work in sync with Account Growth Manager to ensure operational efficiency and customer service

What You’ll Need

• Relevant supply chain, sales or customer service experience
  • Logistics experience preferred, but not required
• Proven track record of managing accounts, building shipments, tracking shipments, and being a high performer
• Experience in managing high volume and multifaceted accounts
• Strong writing, organizational, and speaking skills
• Organization, Organization, Organization. Did we say you need GREAT organization skills?

Bonus Points

• You have experience operating in 3PL, Transportation, or Tech

Enjoy the good life

• Competitive compensation
• Uncapped pay & competitive salaries
• Medical, dental, and vision coverage (50% paid by TransLoop)
• Personal financial advisor
• Wellness Days

TransLoop is proud to be an Equal Employment Opportunity and Aff…(full EEO statement text)

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice