Operations Coordinator

University of North Carolina at Charlotte; Charlotte (NC); On-site; USD 52,000 - 75,000; Full time

Job summary

University of North Carolina at Charlotte is seeking an Operations Manager for Athletics Venues to supervise staff, coordinate event operations, and manage equipment and inventory across athletic facilities.

The role involves training staff on safety practices, establishing SOPs, and liaising with the Senior Director of Operations to optimize schedules and staffing for events.

Qualifications

• Graduation from high school or GED with one year of related experience or equivalent.
• Equivalent combination of education and experience allowed per state postings.
• Experience in athletic arenas or conference centers preferred.

Responsibilities

• Communicate expectations to department and facilities via 3rd-party cleaners and maintenance supervisors.
• Establish rules, standards, guidelines, and policies governing work quality and quantity.
• Set work priorities and timelines for staff for daily work, projects, and events.
• Plan for setup, equipment, and staffing to support daily operations and events.
• Develop training sessions for safety, security, and equipment best practices.
• Manage equipment inventory and Supplies purchasing for athletic facilities.
• Oversee shipping/receiving and storage of items and equipment.
• Train staff on equipment use and procedures; create SOPs with supervisors.
• Coordinate scheduling, monitor staff availability, and adjust shifts for demand.
• Maintain and conduct annual inventory in coordination with UNC Charlotte.
• Assess equipment needs and recommend replacements.
• Serve as Operations Manager on Duty for events (e.g., Volleyball, Women’s Basketball, Cheer, Jiu-Jitsu).

Skills

Staff supervision

Event coordination

Inventory management

Training development

Safety procedures

Time management

SOP creation

Education

High school diploma or GED

Job description

Position Number: 013015

Department: Athletics Venues (Adm)

Employment Type: Permanent - Full-time

Months Per Year: 12

Essential Duties and Responsibilities:

Work with a 3rd-party contracted cleaning company and Maintenance supervisors to effectively communicate expectations of the department and facilities to the department.

Establish rules, standards, guidelines, and policies governing the quality and quantity of work.

Determine work priorities and timelines for staff as it relates to daily work, projects, and event support.

Ensure proper planning for set-ups, equipment, and staffing to support daily operations and events.

Determine and develop training sessions necessary for employees for safety/security and equipment best practices.

Assist the Senior Director of Operations with inventory of all equipment and 49er Mart purchases of supplies for all athletic facilities.

Manage all shipping and receiving of items and equipment for the facility.

Manage storage space in the facility

Responsible for all training on equipment for staff

Work with Supervisors to determine objectives, establish work standards, and set expectations & goals to meet facility needs consistently

Maintain an up-to-date equipment inventory for all facility equipment and assist in performing annual inventory in conjunction with UNC Charlotte

Assess equipment needs and make recommendations to the Senior Director for Operations on replacement

Serve as Operations Manager on Duty for Events as assigned, including - Volleyball Games/Women's Basketball/Cheerleading/Jiu-Jitsu

Any major events as needed

Liaise with the Senior Director of Operations and team members to optimize schedules and address staffing needs. Monitor staff availability and adjust shifts as necessary to meet operational demands.

Master Checklists: Creating and maintaining task assignments and standard operating procedures (SOPs) for staff.

Time Management: Meeting tight pre- and post-game deadlines in a high-pressure, fast-paced environment.

Manage and Coordinate usage of rapid Salon floor diagram set-ups and changeovers for Events.

Minimum Experience / Education:

Required Minimum Qualifications:

Graduation from high school or possession of a GED , and one (1) year of experience in the area assigned; or an equivalent combination of education and experience.

Note: Some state job postings state you can qualify by an 'equivalent combination of education and experience.' If that language appears above, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.

Preferred Education Skills and Experience:

Experience in an Athletic Arena or Conference Center setting.