Operations Coordinator

NeighborHealth; Boston (MA); On-site; USD 28,000 - 45,000; Full time

Job summary

NeighborHealth is seeking an Operations Coordinator at the South End Vision Center in Boston to monitor and coordinate daily departmental operations and ensure high-quality patient care. The role works with providers and staff to optimize patient flow, scheduling, referrals and templates, while supporting inventory and billing tasks.

Ideal candidates will have a High School Diploma, healthcare experience with scheduling, and bilingual Spanish skills.

Qualifications

• High School Diploma required.
• Experience in health care with telephone and appointment scheduling and customer service preferred.
• Bilingual Spanish skills required.

Responsibilities

• Monitoring and coordinating the daily operations of the department under supervision.
• Work with providers and staff to ensure excellent patient care.
• Manage patient flow and scheduling, referrals, and provider templates.
• Support inventory and dispensing of contact lenses and assist with billing issues.
• Promote a positive atmosphere to enhance efficient workflow.
• Comply with department policies and procedures.

Skills

Patient flow management

Appointment scheduling

Customer service

Teamwork

Education

High School Diploma

Tools

EPIC

Job description

• Managing patient flow

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well‑being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!

Time Type

Full time

Department

South End Vision Center

All Locations

1601 Washington Street

Position Summary

The South End Vision Center’s Operations Coordinator is responsible for monitoring and coordinating the daily operations of the department under the supervision of the Administrative Director. The coordinator will work with providers and other staff to ensure the department provides excellent patient care.

Essential Duties and Responsibilities

• Managing patient flow


• Reviews daily schedules for missing scans, post‑op notes or inappropriate appointment bookings. Prints BMC post‑op or ophthalmology notes; order notes from Medical Records when scans are not available in EPIC.


• Manages the department’s outgoing and incoming referrals as instructed by providers, this includes scheduling appointments, submitting supporting documents, and patient outreach. Monitors the department’s referral report, submits referrals to the Referral Management Department for authorization. Participates in the tracking of high‑risk patients. Manage providers’ schedule templates, which includes opening/closing, and editing individual provider schedules.


• Assists providers with managing the inventory and dispensing of contact lenses (i.e. order supplies, restock, schedule pick‑ups, help with billing issues)


• Promotes a positive atmosphere that enhances efficient workflow through good teamwork


• Knows and understands the philosophy, objectives, policies and procedures of the department and consistently demonstrates these practices


• Expected to know all aspects of the Patient Access Representative job description


• Performs a wide range of clerical and administrative duties to support the department’s daily operations. Tasks include but are not limited to copying, filing, faxing, correspondence and maintaining and reproducing the orientation manual for NECO students.

Qualifications and Requirements

• High School Diploma required


• Prior work experience in health care preferred with several years of telephone, appointment scheduling and customer service work


• Bilingual Spanish skills required

Pay

Starting at $22/hr up to 33/hr based upon experience

EEO & Accommodation Statement

NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e‑mail to [e-mail] or call 617-568-4480 to let us know the nature of your request

Federal Trade Commission Statement

According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or "apps." Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

E-Verify Program Participation Statement

NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.