Operations Coordinator

ebnhc; New York (NY); On-site; USD 30,000 - 45,000; Full time

Job summary

NeighborHealth in the South End Vision Center is seeking an Operations Coordinator to monitor and coordinate daily operations and support providers and staff in delivering excellent patient care.

The role operates under the Administrative Director, with duties spanning scheduling, referrals, patient outreach, and clerical tasks to support department efficiency. A High School Diploma is required; Spanish bilingual skills are essential.

Qualifications

• High School Diploma required.
• Prior work experience in health care with telephone, appointment scheduling and customer service.
• Bilingual Spanish skills required.

Responsibilities

• Manage patient flow.
• Review daily schedules for missing scans or notes and coordinate with Medical Records as needed (EPIC).
• Manage department referrals, scheduling, and outreach; track high-risk patients.
• Assist providers with inventory and dispensing of contact lenses; restock and assist with billing issues.

Skills

Bilingual Spanish

Telephone & appointment scheduling

Customer service

Education

High School Diploma

Tools

EPIC

Job description

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly - every role at NeighborHealth is vital. Together, we're advancing medicine and delivering the best care experience for our patients and community!

Time Type: Full time

Department: South End Vision Center

All Locations: 1601 Washington Street

Position Summary

The South End Vision Center's Operations Coordinator is responsible for monitoring and coordinating the daily operations of the department under the supervision of the Administrative Director. The coordinator will work with providers and other staff to ensure the department provides excellent patient care.

Essential Duties and Responsibilities

• Managing patient flow
• Reviews daily schedules for missing scans, post-op notes or inappropriate appointment bookings. Prints BMC post-op or ophthalmology notes; order notes from Medical Records when scans are not available in EPIC.
• Manages the department's outgoing and incoming referrals as instructed by providers, this includes scheduling appointments, submitting supporting documents, and patient outreach. Monitors the department's referral report, submits referrals to the Referral Management Department for authorization. Participates in the tracking of high-risk patients. Manage providers' schedule templates, which includes opening/closing, and editing individual provider schedules.
• Assists providers with managing the inventory and dispensing of contact lenses (i.e. order supplies, restock, schedule pick-ups, help with billing issues)
• Promotes a positive atmosphere that enhances efficient workflow through good teamwork
• Knows and understands the philosophy, objectives, policies and procedures of the department and consistently demonstrates these practices
• Expected to know all aspects of the Patient Access Representative job description
• Performs a wide range of clerical and administrative duties to support the department's daily operations. Tasks include but are not limited to copying, filing, faxing, correspondence and maintaining and reproducing the orientation manual for NECO students.

Qualifications and Requirements

• High School Diploma required
• Prior work experience in health care preferred with several years of telephone, appointment scheduling and customer service work
• Bilingual Spanish skills required

Pay: Starting at $22/hr up to 33/hr based upon experience

EEO & Accommodation Statement

NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [e-mail] or call 617-568-4480 to let us know the nature of your request

E-Verify Program Participation Statement

NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.