Patient Access Coordinator - Behavioral Health

NeighborHealth; Boston (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

NeighborHealth is seeking a Behavioral Health Patient Access Coordinator to support registration for Behavioral Health services. The role splits time between a school-based setting and central registration workspaces, reporting to the Patient Access Manager and collaborating with registration staff to maintain a positive, efficient workflow.

Requirements include a high school diploma or GED, 1+ year healthcare experience (preferably in Behavioral Health or school-based settings), strong

Qualifications

• High School Diploma or GED; medical office training preferred.
• At least 1 year of healthcare experience, preferably in Behavioral Health or school-based setting.
• Excellent communication and problem‑solving skills; ability to interact with diverse groups.
• Bilingual English/Spanish required.
• Proficient with Windows; Epic experience preferred.

Responsibilities

• Check-in / check-out.
• Verify Insurances
• Collect accurate demographics.
• Document Collection
• Schedule Appointments
• Assist patients/families in obtaining/renewing insurance coverage.

Skills

Communication skills

Bilingual English/Spanish

Customer service

Problem solving

Team collaboration

Windows familiarity

Education

High School Diploma or GED

Medical office training

Tools

Epic

Job description

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well‑being of our patients and communities.

Whether you’re a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!

Time Type:

Full time

Department:

Mental Health ED

All Locations:

10 Gove Street – Taylor Building, 20 Maverick Square – Cradock Building

Position Summary:

NeighborHealth is seeking a Behavioral Health Patient Access Coordinator with expertise in patient registration, preferably in a school-based setting.

The position performs a wide variety of clerical and reception activities that support registration efforts for Behavioral Health services. Time is split between a school-based setting and central registration workspaces. The PAC reports to the Patient Access Manager and works together with the registration staff to promote a positive atmosphere that enhances efficient workflow through good teamwork.

The successful candidate will be able to perform the following responsibilities:

• Check – in / check – out.
• Verify Insurances
• Collect accurate demographics.
• Document Collection
• Schedule Appointments
• Assist patients/families needing help in obtaining/renewing insurance coverage.

Other Duties:

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What You’ll Bring

• High School Diploma or G.E.D. Vocational/technical training specific to medical office preferred.
• At least 1 year of experience working in health care, preferably in a Behavioral Health or School-Based setting.
• Excellent communication and problem‑solving skills, and the ability to interact with individuals at all levels.
• Strong interpersonal and communication skills, with the ability to build rapport across diverse teams.
• Computer skills including familiarity in a Windows environment. Epic experience preferred.
• Bilingual skills required (English/Spanish)
• The ability to work in a fast‑paced environment.

Work Environment & Physical Requirements

• This position operates in a school/professional office and clinic environment.
• Regularly required to sit, stand, walk, and use hands to operate a computer and other office equipment.
• Must be able to remain in a stationary position for extended periods while performing administrative and computer‑based tasks.
• Occasionally required to lift or move items weighing up to 10 pounds (such as files, office supplies, or small equipment).
• Must have adequate visual acuity, hearing, and manual dexterity to perform essential job functions.
• May occasionally move between clinic and administrative areas and be exposed to a typical clinical setting.
• Expected to follow all NeighborHealth and OSHA safety policies and procedures, including maintaining a safe and ergonomic work environment.

Salary: Starting at $20/hr up to $27/hr based on relevant experience

EEO & Accommodation Statement:

NeighborHealth is an equal employment/affirmativeaction employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non‑job‑related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e‑mail to [e-mail] or call 617-568-4480 to let us know the nature of your request

Federal Trade Commission Statement:

According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

E-Verify Program Participation Statement:

NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.