Operations Controller, Performance

HMSHost; Boston (MA); On-site; USD 110,000 - 160,000; Full time

Job summary

HMSHost is seeking an Operations Performance Controller based in Boston Logan International Airport to lead financial and operational analysis across F&B, Duty Paid, and Duty Free. You will drive KPI reporting, support development projects, and partner with branch management to optimize sales, costs and labor.

The role requires strong Excel skills, financial modeling expertise, and the ability to operate in a matrixed environment while building cross-functional relationships.

Qualifications

• 6+ years combined education and professional experience.
• 2 years of supervisory leadership experience in accounting/financial analysis.
• 6–8 years in ledger reconciliation and financial modeling.

Responsibilities

• Track company-defined financial metrics across areas of responsibility and drive focus on sales, cost and labor controls.
• Evaluate financial risks and returns for new opportunities and support development projects.
• Partner with branch management to improve store performance through regular reviews and KPI variance analysis.
• Ensure financial integrity of income statements and balance sheets through close processes and cash reviews.
• Lead training for inventory management, cost of sales optimization, and labor workforce planning.

Skills

Excel

Financial modeling

Variance analysis

Leadership

Relationship building

Financial analysis

Education

Bachelor's degree related to functional area

MBA or master's degree

Tools

Microsoft Excel

Job description

The Operations Performance Controller based in Boston Logan International Airport (BOS) uses financial and operational analysis to observe, collect, understand, communicate, and report company operational data as measured against key performance indicators.

This role conducts operational and financial analysis in support of development and joint venture activities, as well as provides financial and operational support to the location or Span across all lines of business (F&B, Duty Paid, and Duty Free).

Essential Functions

• Implements processes and procedures to track company-defined financial metrics throughout their area of responsibility; ensures that managers focus on maximizing sales, optimizing cost and labor controls.
• Provides input into development projects by accurately evaluating financial risks and returns of potentially new business opportunities.
• Partners with branch management to improve performance of every store through daily, weekly, monthly, and quarterly reviews, including hours of operation and variance analysis of key KPIs (TPLH, SPLH, Cost, Labor, etc.).
• Evaluates accounting processes for designated locations and partners with operations management to provide accurate analysis supporting store-level sales growth and expense reductions/improvements; makes appropriate recommendations and guarantees appropriate solutions are implemented.
• Maintains the operations control environment by ensuring compliance with all company standards and policies.
• Trains management, supports programs, and leads analysis for inventory management, cost of sales optimization, and labor workforce management optimization; provides training to branch management on key performance indicators to strengthen financial and business acumen.
• Actively reviews and participates in joint venture quarterly meetings; analyzes indirect spend to help ensure savings are achieved at all levels, including vendor analysis and cross-utilization of resources between F&B and Duty Paid.
• Ensures the financial integrity of the operations income statement and balance sheet through weekly, monthly, and quarterly close processes, and ensures appropriate cash management reviews and training are completed.
• Drives and partners with branch management on price sweeps, menu/product optimization, and zone, capture, and market share analysis.
• Oversees maintenance of internal accounting records and prepares timely area management reports.

Reporting Relationship

The Operations Performance Controller reports to the Senior Director/Director of Operations Performance designated to their assigned airports/region.

Minimum Qualifications, Knowledge, Skills & Work Environment

Education & Experience

The combination of education and professional experience must exceed 6 years.

Leadership Experience

• 2 years of experience supervising a team of professionals engaged in executing accounting/financial analysis programs, preferably in a medium- to high-volume environment.

Technical Experience

• Requires 6–8 years of experience engaged in developing and delivering reconciliation of ledger accounts and financial modeling programs.

Education

• A bachelor's degree in a program related to the functional area can count for 2 years of the 6-year requirement.
• An MBA or master's degree in a program related to the functional area can count for an additional 2 years toward the 6-year requirement.

Industry Experience

• 3–5 years of Hospitality, F&B, and/or Retail experience.

Specialized Training

• Advanced working knowledge of Microsoft Excel, including financial modeling skills.
• Knowledge of relevant state and federal regulations and statutes.
• Very strong financial acumen with the ability to understand and teach variance analysis.
• Ability to build strong relationships and function well in a heavily matrixed organizational environment, while developing strong relationships with external partners including joint ventures, sub-tenants, landlords, and vendors.
• Prior experience reading and interpreting contractual agreements is a plus.
• Strong organizational skills with the ability to work independently while managing multiple tasks.
• Business acumen and the mindset required to understand the long-term implications of financial planning and advance the organization's goals.
• Demonstrated history of understanding the needs of the business, stakeholders, employee population, and individual circumstances.
• Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals.

Location & Travel

• Regular attendance at the designated airport is required: Boston Logan International Airport.
• Preference will be given to candidates who reside in or near this market.
• Requires up to 25% travel

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, and any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).