Director, Operations Performance

Avolta AG; Northern (KY); Hybrid; USD 128,000 - 160,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Generous PTO

Meal & transportation benefits

401(k) with company match

Employee assistance program

Training and career growth

Referral bonus

Job summary

HMSHost Corporation is seeking a Director of Operations Performance to drive financial analysis, budgeting, and operational efficiency across corporate and field teams. The role requires strategic insight, strong Excel and Power BI skills, and the ability to lead complex stakeholder relationships.

The position may be based at our North America Support Center, with travel up to 25%; responsibility spans Duty Free, Duty Paid and F&B operations to optimize costs and performance.

Qualifications

• Bachelor’s degree in related field or equivalent combination of education and experience.
• MBA or master’s degree can count for additional years toward the eight-year requirement.
• Hospitality, F&B and/or Retail experience is preferred.

Responsibilities

• Sets strategic direction for evaluating cost/benefit of existing controls and develops new procedures.
• Ensures compliance with policies across Duty Free, Duty Paid, and F&B Operations.
• Leads internal controls, trains staff to ensure accuracy of financial statements.
• Coordinates budget and forecast processes; validates figures.
• Supports regional strategies to identify income/expense opportunities and implement solutions.
• Prepares business analyses and presentations; conducts due diligence on opportunities.
• Acts as liaison to Operations leadership with clear communication of financial matters.
• Contributes to field finance goals and overall organizational management.
• Reviews P&L, KPIs and OKRs; develops improvement plans for sales, costs and labor.

Skills

Leadership

Financial analysis

Communication

Education

Bachelor's degree in related field

MBA or master’s degree

Tools

PowerBI

Excel

Job description

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With a career at HMSHost, you really benefit! We Offer

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Meal and Transportation Benefits
• *401(k) retirement plan with company match
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

Airport Location:Corporate-Growth Region

Advertised Compensation:$127,600.00to $159,500.00

Purpose: The Director of Operations Performance provides direction and assigns appropriate resources to work with both corporate, field, and regional management to accurately evaluate business/financial risks and returns of potentially new business opportunities, to identify and develop sales and cost savings, and to determine where there can be efficiency gains in Operations.

Essential Functions:

• Sets strategic direction for evaluating the cost and benefit of existing controls; provides support to operational teams by developing new procedures and assuring compliance with all corporate policies
• Ensures that Duty Free, Duty Paid, and F&B Operations are in compliance with the operational and financial policies, as well as for the ongoing improvement of facilities, operations, productivity, and effectiveness both individually and collectively
• Provides leadership on internal control matters and directs efforts to maintain appropriate internal control standards including training to ensure the accuracy and integrity of financial statements
• Coordinates the budget and forecast process, including review and validation
• Supports short-term and long-term regional strategies designed to deliver on key financial metrics; partners with branch management and other peers to identify income and expense opportunities and implement solutions
• Prepares business analysis, reports and presentations, including developing financial bridges; provides strong fact-based due diligence analysis as a company functional lead in support of new business opportunities
• Serves as the management liaison to Operations leadership; effectively communicates and presents critical business/financial matters maintaining continuous lines of communication
• Contributes to the development of field finance strategic goals and objectives, as well as the overall management of the organization
• Provides input for company-wide period exception reports with a summary of key performance indicators for senior management
• Oversees the period closing process with Operations and ensures that branch and enterprise results are reported accurately to guarantee the integrity of the financial results
• Reviews P&L’s/KPIs/OKRs with Operations in conjunction with corporate/regional/functional team and develops improvement plans for Sales, Cost, and Labor Optimization to attain budgeted and forecasted targets; ensures that Field Finance is adhering to the strategic plan, delivering status reports to local and area Operations leadership

Reporting Relationship:

The Director of Operations Performance reports to the Senior Director of Operations Performance

Major Interdependencies:

Business Analytics, Operations Support Services, Operations, Loss Prevention, Risk Management, Finance

Minimum Qualifications, Knowledge, Skills, and Work Environment:

• Education and Experience: The combination of education and professional experience must exceed 8 years:
  • o In a leadership role: Requires 3 years of experience leading a team of professionals engaged in developing and executing operational or financial analysis programs
  • o In a technical role: Requires 8 years of operations or finance experience engaged in developing and delivering operational or financial analysis programs
  • o A bachelor’s degree in a program related to the functional area can count for 3 of the eight-year requirement
  • A MBA or a master’s level degree in a program related to the functional area can count for an additional 2 years of the eight-year requirement
  • o In the industry: 3-5 years of Hospitality, F&B and/or Retail experience
• Specialized Skillset/Competencies/Traits:
  • o Requires strong knowledge of Microsoft Excel and other reporting tools (i.e. PowerBI) and business acumen to understand financial modeling (NPV, IRR, cost/benefit, trend and variance analysis)
  • o Requires ability to build and maintain strong relationships across departments and with external partners including Joint Ventures, sub-tenants, landlords and vendors
  • o Requires experience interpreting and commenting on contractual agreements
  • o Advanced business acumen and also has the strategic mindset required to understand the long-term implications of financial analysis decisions and to advance the organization’s goals
  • o Demonstrated history of anticipating the needs of the business and complex stakeholders
  • o Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals
  • o Demonstrated experience exhibiting a continuous improvement mindset with the ability to optimize work processes and achieve positive results

Location/Travel:

• This position may be based at our North America Support Center in Bethesda, Maryland, or East Rutherford, New Jersey, or at one of our airport locations
• This position requires up to 25% travel

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws andregulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).