Operations Controller - Houston Galleria

Brobston Group; Houston (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Gucci in Houston seeks an Operations Controller to oversee stockroom operations and inventory accuracy, supporting daily store functions and ensuring compliance with luxury retail standards. You will work closely with Store Director and Operations Manager to optimize processes and minimize discrepancies.

The role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment, including weekends and holidays as needed.

Qualifications

• 2-3+ years in a similar role, preferably fashion retail or luxury.
• High ethics, professionalism, integrity, and teamwork.
• Strong organizational skills for inventory management.
• Attention to detail and accuracy in stock processes.
• Knowledge of stock control procedures and inventory software: receiving, tracking, storing.
• Ability to work in a fast-paced environment and multitask.
• Good communication with store management, sales teams, and staff.
• Flexible hours including weekends/holidays as required.

Responsibilities

• Oversee shipping/receiving and resolve issues with Store Director or Ops Manager.
• Ensure timely movement of merchandise per directives while following procedures.
• Maintain clear operations documents and procedures for reference.
• Submit all required tax-exempt forms.
• Communicate discrepancies to management.
• Process repairs and damages per company guidelines.
• Assist with boutique maintenance and place orders for supplies.
• Ensure compliance with standards, procedures, and security.

Skills

Stock control

Inventory management

Organizational skills

Attention to detail

Communication

Multitasking

Workflow compliance

Job description

Role Mission

As a Gucci Operations Controller, you will be responsible for providing operational support to the business by overseeing an efficient stockroom and accurate inventory. You will support management in day-to-day operations including troubleshooting operational, service, facilities, and compliance issues.

You will make a real difference for each of our clients by offering them unique experience and turning their dreams into a Gucci creation.

Key Accountabilities

Operations

• Execute shipping and receiving process, reporting any issues to Store Director or Operations Manager and taking the necessary steps to resolve;
• Ensure timely movement of merchandise as directed by Store Director or Operations Manager while adhering to all procedures and guidelines, including but not limited to transfers, RTV’s and damages;
• Assist Store Director or Operations Manager with identifying problems in operations process and resolve them in quickly and timely manner;
• Maintain clear and accurate operations documents/procedures for reference purposes;
• Submit all required tax-exempt forms and as received;
• Communicate all discrepancies/issues immediately to management;
• Process repairs and damages on a timely basis according to company guidelines;
• Assist with physical maintenance of the boutique;
• Place orders as needed for all supplies for the office and store;
• Ensure compliance with company standards, procedures, and security guidelines.

Inventory

• Execute and ensure an accurate and organized store inventory at all times;
• Perform store cycle counts, scheduled inventories, and reconciliation with support and direction from the Store Director or Operations Manager.

Requirements

• Previous 2-3+ years of experience in a similar role, preferably within the fashion retail industry or luxury sector.
• High degree of ethics, professionalism, integrity, and ability to inspire trust and teamwork.
• Strong organizational skills with the ability to manage inventory efficiently.
• Attention to details and accuracy in stock management processes.
• Knowledge of stock control procedures and inventory management software, including receiving, tracking, and storing merchandise.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Good communication skills to collaborate with store management, sales teams, and other staff members.
• Flexibility to work varied hours, including weekends and holidays, as required by the retail industry.
• Ability to meet physical requirements of the position including but not limited to climbing ladders, bending, lifting boxes.

We are passionate makers and bold thought leaders.

\"Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, race, ethnicity, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience. If you are interested in applying for employment with us and require reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at [e-mail] (mailto:[e-mail]).

When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility need. Please only send inquiries concerning requests for reasonable accommodations.