Operations Controller - Chicago Fashion Outlets

Brobston Group; Rosemont (IL); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid Time Off (PTO)

401K

Job summary

Gucci Operations Controller in Illinois will oversee stockroom operations and inventory accuracy, supporting management with day-to-day issues in operations, service, facilities and compliance.

You will help ensure timely merchandise movement, maintain reference documents, and manage repairs, damages and supplies while upholding Gucci standards and security guidelines. This role requires reliability and strong teamwork.

Qualifications

• 2-3+ years of experience in a similar role, preferably fashion retail or luxury sector.
• Knowledge of stock control procedures and inventory management software.

Responsibilities

• Oversee shipping and receiving processes and report issues to Store Director or Operations Manager.
• Ensure timely movement of merchandise and adherence to procedures (transfers, RTVs, damages).
• Maintain clear operations documents and procedures.
• Submit tax-exempt forms as required and communicate discrepancies to management.
• Process repairs and damages per guidelines and assist with boutique maintenance.
• Place orders for supplies and ensure compliance with company standards.

Skills

2-3+ years experience

Fashion luxury retail

Job description

Role Mission

As a Gucci Operations Controller, you will be responsible for providing operational support to the business by overseeing an efficient stockroom and accurate inventory. You will support management in day-to-day operations including troubleshooting operational, service, facilities, and compliance issues.

You will make a real difference for each of our clients by offering them unique experience and turning their dreams into a Gucci creation.

Key Accountabilities

Operations

• Execute shipping and receiving process, reporting any issues to Store Director or Operations Manager and taking the necessary steps to resolve;
• Ensure timely movement of merchandise as directed by Store Director or Operations Manager while adhering to all procedures and guidelines, including but not limited to transfers, RTV’s and damages;
• Assist Store Director or Operations Manager with identifying problems in operations process and resolve them in quickly and timely manner;
• Maintain clear and accurate operations documents/procedures for reference purposes;
• Submit all required tax-exempt forms as received;
• Communicate all discrepancies/issues immediately to management;
• Process repairs and damages on a timely basis according to company guidelines;
• Assist with physical maintenance of the boutique;
• Place orders as needed for all supplies for the office and store;
• Ensure compliance with company standards, procedures, and security guidelines.

Inventory

• Execute and ensure an accurate and organized store inventory at all times;
• Perform store cycle counts, scheduled inventories, and reconciliation with support and direction from the Store Director or Operations Manager.

Requirements

• Previous 2-3+ years of experience in a similar role, preferably within the fashion retail industry or luxury sector.
• High degree of ethics, professionalism, integrity, and ability to inspire trust and teamwork.
• Strong organizational skills with the ability to manage inventory efficiently.
• Attention to details and accuracy in stock management processes.
• Knowledge of stock control procedures and inventory management software, including receiving, tracking, and storing merchandise.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Good communication skills to collaborate with store management, sales teams, and other staff members.
• Flexibility to work varied hours, including weekends and holidays, as required by the retail industry.
• Ability to meet physical requirements of the position including but not limited to climbing ladders, bending, lifting boxes.

We are passionate makers and bold thought leaders. “Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, race, ethnicity, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.

For individuals assigned and/or hired to work in Illinois, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.

A reasonable estimate of the current base salary range is $24.00 - $25.00 USD.

Eligible employees may also participate in an employee benefits program as well as an incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Benefits include:

• Medical
• Dental
• Vision
• Paid Time Off (PTO)
• 401K

Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

About Gucci

Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of Artistic Director Demna, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail. Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.