Senior Operations Controller

Brobston Group; Edina (MN); On-site; USD 60,000 - 78,000; Full time

Job summary

The Gucci Senior Operations Controller in Edina oversees stockroom operations to ensure accurate inventory and strong client service support. Responsibilities include shipping/receiving, inventory integrity, and facilitating efficient store processes in a luxury retail environment.

Role requires 2–3 years retail experience (luxury preferred), solid communication, and the ability to manage multiple priorities in a fast-paced setting.

Qualifications

• Minimum 2–3 years of retail experience, luxury or contemporary preferred.
• Supervisory experience is a plus.
• Excellent written and communication skills.
• Experience in retail or service-related industry preferred.
• Ability to analyze information, identify business priorities, and problem solve.
• High integrity and strong work ethic.
• Ability to manage multiple tasks in a fast-paced environment.
• Excellent organizational skills and attention to detail.
• Experience with internal retail systems and shipping software.
• Be able to meet physical requirements (lifting, climbing ladders).
• Team player attitude.

Responsibilities

• Execute shipping and receiving process and report issues to Store Director or Operations Manager, resolving as needed.
• Ensure timely movement of merchandise while following procedures, including transfers, RTVs, and damages.
• Maintain accurate store inventory; oversee cycle counts and reconciliations with support from leadership.
• Develop ideas to increase efficiency and reduce operational costs.
• Support selling process and provide exceptional client experience.
• Print and ticket merchandise, returns, and price adjustments.
• Process repairs and damages promptly according to guidelines.
• Assist with physical maintenance of the boutique when needed.
• Pack, handle, and store merchandise according to Gucci standards.
• Support store initiatives and projects as needed; follow all company policies.

Skills

Retail experience

Analytical thinking

Communication skills

Task management

Integrity & ethics

Team player

Tech proficiency with retail systems

Physical stamina

Ability to prioritize

Leadership (supervisory)”

Job description

Role Mission

The Gucci Senior Operations Controller is responsible for providing operational support to the business by overseeing an efficient stockroom to ensure accurate inventory and the ability to prioritize the process of providing clients with exceptional service by supporting the selling process as needed.

Key Accountabilities

Operations

• Execute shipping and receiving process and report any issues to Store Director or Operations Manager, taking the necessary steps to resolve;
• Ensure timely movement of merchandise as directed by Store Director or Operations Manager while adhering to all procedures and guidelines, including but not limited to transfers, RTV’s and damages;
• Ensure an accurate and organized store inventory at all times – oversee store cycle counts, scheduled inventories, and reconciliation with support and direction from the Store Director or Operations Manager;
• Develop and share ideas to increase efficiency and reduce operational costs;
• Support the team in the selling process, ensuring the highest level of client experience;
• Print and ticket merchandise, returns, and price adjustments;
• Process repairs and damages on a timely basis according to company guidelines;
• Assist with physical maintenance of the boutique when needed;
• Pack, handle, and store merchandise according to Gucci standards;
• Support store initiatives and projects on an as needed basis;
• Follow all company policies and procedures.

Key Requirements

• Minimum 2-3 years of retail experience, luxury or contemporary preferred;
• Supervisory experience a plus;
• Excellent written and communication skills;
• Previous experience in retail or other service-related industry is preferred;
• Ability to analyze information, identify business priorities, and problem solve;
• Works with a high degree of integrity and strong ethic;
• Ability to manage multiple tasks in a fast-paced environment;
• Excellent organizational skills and attention to detail;
• Experienced with technology to utilize internal retail systems and shipping software programs;
• Ability to meet physical requirements of the position including but not limited to climbing ladders, bending, lifting boxes;
• Team player attitude.

Key Pillars for Ways of Working

• Execute the mission of the role with a Radically Client-Centric mindset
• Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working
• Be Relentlessly Creative and approach challenges with an innovative mindset
• Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors

Key Behaviors to Amplify What We Do

Explore

Considerate Thinker

Sees the big picture and understands how own actions and decisions impact others and the organization as a whole

Solutions Developer

Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions

Deliver

Accountable Achiever

Actively gets things done, raising the bar for performance, and taking accountability for own actions

Agile Advocate

Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals

Connect

Connection Builder

Builds trust-based relationships across boundaries and encourages collaboration

Adapts own style to communicate impactfully

People Enabler

Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness

Build

Continuous Learner

Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort

Talent Builder

Provides constructive and on-going feedback, coaches and helps others to achieve their full potential

Work Authorization

Qualified candidates must have the proper work authorization to work in the United States

Accessibility

Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at [e-mail] (mailto:[e-mail]).

When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.

EOE M/D/F/V