Operations Controller

Brobston Group; Nashville (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

Gucci in Nashville seeks an Operations Controller to provide hands-on support, overseeing stockroom efficiency and precise inventory. You will back management in daily operations, addressing issues in operations, service, facilities, and compliance while upholding Gucci standards.

You will help ensure accurate inventory, timely movement of goods, and clear documentation, contributing to a seamless luxury retail experience for our clients.

Qualifications

• 2–3+ years in a similar fashion retail or luxury operations role.
• Strong organizational and inventory management skills.
• Proficient with stock control procedures and inventory software.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Oversee shipping and receiving and report issues to leadership.
• Ensure timely movement of merchandise per procedures and guidelines.
• Identify and resolve operational inefficiencies with management.
• Maintain accurate operations documents and procedures.
• Process tax-exempt forms and communicate discrepancies promptly.
• Manage repairs/damages per company guidelines and assist with maintenance.
• Place orders for office and store supplies and ensure security compliance.
• Support inventory accuracy with cycle counts and reconciliations.

Skills

Inventory management

Attention to detail

Communication skills

Team collaboration

Tools

Stock control software

Job description

Role Mission

As a Gucci Operations Controller, you will be responsible for providing operational support to the business by overseeing an efficient stockroom and accurate inventory. You will support management in day-to-day operations including troubleshooting operational, service, facilities, and compliance issues.

You will make a real difference for each of our clients by offering them unique experience and turning their dreams into a Gucci creation.

Key Accountabilities

Operations

• Execute shipping and receiving process, reporting any issues to Store Director or Operations Manager and taking the necessary steps to resolve;
• Ensure timely movement of merchandise as directed by Store Director or Operations Manager while adhering to all procedures and guidelines, including but not limited to transfers, RTV's and damages;
• Assist Store Director or Operations Manager with identifying problems in operations process and resolve them in quickly and timely manner;
• Maintain clear and accurate operations documents/procedures for reference purposes;
• Submit all required tax-exempt forms and as received;
• Communicate all discrepancies/issues immediately to management;
• Process repairs and damages on a timely basis according to company guidelines;
• Assist with physical maintenance of the boutique;
• Place orders as needed for all supplies for the office and store;
• Ensure compliance with company standards, procedures, and security guidelines.

Inventory

• Execute and ensure an accurate and organized store inventory at all times;
• Perform store cycle counts, scheduled inventories, and reconciliation with support and direction from the Store Director or Operations Manager.

Requirements

• Previous 2-3+ years of experience in a similar role, preferably within the fashion retail industry or luxury sector.
• High degree of ethics, professionalism, integrity, and ability to inspire trust and teamwork.
• Strong organizational skills with the ability to manage inventory efficiently.
• Attention to details and accuracy in stock management processes.
• Knowledge of stock control procedures and inventory management software, including receiving, tracking, and storing merchandise.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Good communication skills to collaborate with store management, sales teams, and other staff members.
• Flexibility to work varied hours, including weekends and holidays, as required by the retail industry.
• Ability to meet physical requirements of the position including but not limited to climbing ladders, bending, lifting boxes.

Gucci is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, disability, race, ethnicity, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle - starting with the candidate experience.