Senior Operations Controller - Royal Hawaiian

Brobston Group; Honolulu (HI); On-site; USD 75,000 - 110,000; Full time

Job summary

Gucci in Honolulu is seeking a Senior Operations Controller to lead store governance, inventory integrity, compliance, and luxury service enablement. You will support management in day-to-day operations, troubleshoot issues, and help deliver exceptional client experiences.

Ideal candidates bring 3+ years of senior retail ops experience, strong analytical and organizational skills, and a proven ability to manage stock, processes, and teams in a fast-paced environment.

Qualifications

• 3+ years of senior retail operations experience with strong analytics.
• High ethics, professionalism, integrity, and ability to inspire trust.
• Strong organizational skills for inventory management.
• Attention to detail in stock procedures and accuracy.
• Experience with inventory software and procedures.
• Ability to work in a fast-paced environment and multitask.
• Excellent communication with store teams and management.
• Ability to work varied hours, including weekends and holidays.
• Physical ability to climb ladders, lift boxes.

Responsibilities

• Oversee shipping and receiving and report issues.
• Move merchandise timely per directives while following procedures.
• Oversee store inventory with cycle counts and reconciliations.
• Develop ideas to increase efficiency and reduce costs.
• Support selling process and client experience.
• Communicate discrepancies to management.
• Process repairs and damages promptly.
• Assist with boutique maintenance as needed.
• Pack, handle, and store merchandise per Gucci standards.
• Place orders for office and store supplies.
• Ensure compliance with standards, procedures, and security guidelines.
• Support Store Operations Controllers to maintain accurate inventory.
• Oversee cycle counts and inventories and reconcile with guidance.

Skills

Senior retail operations

Inventory management

Analytical skills

Team leadership

Communication

Attention to detail

Job description

Role Mission

As a Gucci Senior Operations Controller, you will be proactively contributing to the stores’ operational governance, inventory integrity, compliance, and luxury service enablement. You will support management in day-to-day operations including troubleshooting operational, service, facilities, and stockroom issues.

You will make a real difference for each of our clients by offering them unique experiences and turning their dreams into a Gucci creation.

Key Accountabilities

Operations

• Oversee and execute shipping and receiving process and report any issues to Store Director or Operations Manager, taking the necessary steps to resolve;
• Ensure timely movement of merchandise as directed by Store Director or Operations Manager while adhering to all procedures and guidelines, including but not limited to transfers, RTV’s and damages;
• Ensure an accurate and organized store inventory at all times – oversee store cycle counts, scheduled inventories, and reconciliation with support and direction from the Store Director or Operations Manager;
• Develop and share ideas to increase efficiency and reduce operational costs;
• Support the team in the selling process, ensuring the highest level of client experience;
• Communicate all discrepancies/issues immediately to management;
• Process repairs and damages on a timely basis according to company guidelines;
• Assist with physical maintenance of the boutique when needed;
• Pack, handle, and store merchandise according to Gucci standards;
• Place orders as needed for all supplies for the office and store;
• Ensure compliance with company standards, procedures, and security guidelines.

Inventory

• Support Store Operations Controllers to ensure an accurate and organized store inventory at all times;
• Oversee and execute store cycle counts, scheduled inventories, and reconciliation with support and direction from the Store Director or Operations Manager

Requirements

• 3+ years of previous senior retail operations experience and strong analytical and organizational skills
• High degree in ethics, professionalism, integrity, and ability to inspire trust and teamwork.
• Strong organizational skills with the ability to manage inventory efficiently.
• Attention to details and accuracy in stock management processes.
• Knowledge of stock control procedures and inventory management software, including receiving, tracking, and storing merchandise.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Excellent communication skills to collaborate with store management, sales teams, and other staff members.
• Flexibility to work varied hours, including weekends and holidays, as required by the retail industry.
• Ability to meet physical requirements of the position including but not limited to climbing ladders, bending, lifting boxes.

We are passionate makers and bold thought leaders. If you feel like us, grab this chance and be part of our community!

Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, race, ethnicity, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience. If you are interested in applying for employment with us and require reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at [e-mail] (mailto:[e-mail]).

When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility needs. Please only send inquiries concerning requests for reasonable accommodation.