Operations Control Center Analyst - Data-Driven Transit Insights

ACI-Herzog Joint Venture; Jersey City (NJ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Employer-paid life and AD&D insurance

Short- and long-term disability

401(k) retirement savings plan

Paid time off

Job summary

ACI-Herzog Joint Venture seeks an Operations Control Center Staff Analyst to join the Transportation Department in Jersey City, NJ. The role collects, analyzes, and reports operational performance data to measure safety, reliability, and efficiency of HBLR rail operations.

The Staff Analyst collaborates with Transportation Management, OCC Controllers, and NJ TRANSIT to develop reports, monitor OTP, and provide data-driven recommendations for service improvements and customer satisfaction.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• Minimum of 3 years of transit/rail operations experience.
• Thorough knowledge of OCC functions and rail operations.
• Strong analytical and statistical skills.
• Experience interpreting operational performance data and developing executive reports.
• Advanced proficiency with Microsoft Excel, Word, PowerPoint, and database applications.
• Ability to manage multiple projects and meet deadlines.

Responsibilities

• Collect, review, validate, and analyze operational performance data.
• Prepare weekly, monthly, and annual performance reports.
• Monitor OTP, delay trends, service reliability, and KPIs.
• Develop executive dashboards and KPIs.
• Support performance management initiatives and special projects.
• Maintain databases and assist with data-driven recommendations.

Skills

Strong analytical skills

Data interpretation

Communication skills

Project management

Executive reporting

Education

Bachelor's degree

Tools

RiSC

EAM

Trapeze

CAD/AVL

SQL

Python

Power BI

Job description

ACI-Herzog Joint Venture seeks an Operations Control Center Staff Analyst to join the Transportation Department in Jersey City, NJ. The role collects, analyzes, and reports operational performance data to measure safety, reliability, and efficiency of HBLR rail operations.

The Staff Analyst collaborates with Transportation Management, OCC Controllers, and NJ TRANSIT to develop reports, monitor OTP, and provide data-driven recommendations for service improvements and customer satisfaction.