Operations Consultant

Bank Of America; Plano (AL); On-site; USD 90,000 - 150,000; Full time

Job summary

Bank of America is seeking an experienced operations professional to resolve complex problems and execute transactions across a single site. You will advise on design, development, and implementation of products and services, using judgment within project methodologies.

You will guide projects, direct teams on initiatives, and serve as a technical expert understanding the business unit's processes and implications for the operations function.

Qualifications

• Mortgage Loan Payment Servicing Experience
• MSP and ORCIT expertise
• Experience with SPI and POP structure and guidelines
• Project Management Experience, including business creation and enterprise change management experience
• Executive presentation proficiency
• Reporting and Analytics

Responsibilities

• Advises on the design, development, and implementation of complex products, systems, and services in an operations environment using discretionary judgment
• Advises on projects and directs activities of a team related to special initiatives
• Advises as a technical expert in the operations function
• Consults on present-state, develops alternative future-state approaches, and guides program setup and execution
• Identifies and recommends responsibilities and accountabilities for key programs and projects
• Managerial responsibilities include leading associates and driving inclusion, process knowledge, data-driven decisions, and clear communication

Skills

Customer and Client Focus

Problem Solving

Risk Management

Adaptability

Attention to Detail

Collaboration

Critical Thinking

Issue Management

Analytical Thinking

Decision Making

Oral Communications

Presentation Skills

Tools

MSP

ORCIT

SPI

POP structure

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for the day-to-day resolution of complex problems and the research and execution of complex transactions for a single site/business unit or smaller business unit(s). Key responsibilities include strategically advising upon the design, development, and implementation of products, systems, and services using discretion within the project management methodologies.

Responsibilities:

• Advises on the design, development, and implementation of complex products, systems, and services in an operations environment using discretionary judgment
• Advises on projects and directs activities of a team related to special initiatives
• Advises as a technical expert in assigned area, providing an understanding of the business unit's operations processes and implications on other groups within the operations function
• Consults on present-state, develops alternative future-state approaches, and facilitates implementations by creating a clear and coherent approach to guide effective program/initiative setup, execution, and control
• Identifies and recommends responsibilities and accountabilities for key programs/projects

Managerial Responsibilities:

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the \"why\" and connects contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Required Qualifications:

• Mortgage Loan Payment Servicing Experience
• MSP and ORCIT expertise
• Experience with SPI and POP structure and guidelines
• Project Management Experience, including business creation and enterprise change management experience
• Executive presentation proficiency
• Reporting and Analytics

Skills:

• Customer and Client Focus
• Problem Solving
• Risk Management
• Adaptability
• Attention to Detail
• Collaboration
• Critical Thinking
• Issue Management
• Analytical Thinking
• Decision Making
• Oral Communications
• Presentation Skills

Shift:

1st shift (United States of America)

Hours Per Week:

40