Operations Computer Specialist

Advantage Federal Credit Union; City of Rochester (NY); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

FSA/HSA options

Paid holidays and vacation

401(k) with company match

Tuition assistance

Volunteer opportunities

Work-life balance

Employee recognition

Job summary

Advantage Federal Credit Union in Rochester, NY is seeking an Operations Specialist to manage daily financial transactions, ACH files, disputes, and regulatory reporting. The role emphasizes accuracy, system proficiency, and strong member relations within a not-for-profit credit union.

The position requires 3–5 years of related experience, an associate degree or equivalent, and solid knowledge of MS Office and OnBase. Full-time with benefits and growth opportunities are offered.

Qualifications

• Associates degree is preferred or high school diploma or GED with an equivalent amount of work experience.
• A minimum of 3 to 5 years' experience in related positions is normally required.
• Excellent communication skills and strong attention to detail.
• Proficiency with a PC and associated programs (such as Microsoft Office)
• Ability to build relationships with members and teammates
• Become proficient in all relevant systems as well as credit union products

Responsibilities

• Payment & Transaction Processing
• Process and balance daily ACH files, share draft files, and Federal Deposit reports.
• Resolve daily posting exceptions and handle automated clearing house (ACH) and share draft stop payments.
• Download and process debit card files, ticking reports, and shared branching returned items.
• Investigate and resolve member disputes regarding ACH, ATM, debit card, and Visa transactions.
• Fulfill research requests for statement copies, check images, subpoenas, income verifications, and government requests.
• Coordinate with members, internal staff, and third-party card processors to resolve complex issues.
• Process IRA paperwork, manage contributions/withdrawals, and handle tax reporting to Ascensus.
• Manage annual IRS reporting for 1099-INT, 1098-INT, and 1099-C tax forms.
• Handle deceased member accounts, including estate correspondence and cross-departmental loan coordination.
• Manage escheatment processing, including required mailings, publishing, and fund transfers to NYS.
• Execute month-end, quarter-end, and year-end close processes and generate end-of-month (EOM) reports.
• Maintain the OnBase optical storage system by scanning, archiving, and managing access to member documentation.
• Create and update operational procedures to maintain efficiency and compliance.
• Troubleshoot system issues by opening and tracking technical support cases

Skills

Attention to detail

Excellent communication skills

Relationship building

Microsoft Office

Education

Associates degree preferred or equivalent experience

Tools

Microsoft Office

OnBase

Job description

About the Organization Rooted in the Rochester Community since 1931, Advantage Federal Credit Union provides not-for-profit, member-first financial services.

Location Metro

Why Advantage Federal Credit Union?

Rooted in the Rochester Community since 1931, Advantage Federal Credit Union provides not-for-profit, member-first financial services. We live by the Fish! Philosophy, which means we actively choose to bring passion to our work, find ways to Play and bring joy to the office and constantly look for ways to Make Someone’s Day both for our members and our teammates. Above all, we believe in being truly Present for one another.

As an Employee

Comprehensive Benefits:

• Medical, dental, vision, FSA, HSA options for full-time employees.
• Paid holidays, vacation, and sick time.
• Retirement 401(k) plan which offers company match
• Training & development opportunities.
• Tuition assistance.
• Community focused volunteer opportunities.
• Promotes a solid work/life balance.
• Banking perks and discount programs.
• Employee recognition program

Compensation range

$21.00 - $25.00 per hour

The actual salary offered within the range is dependent on a variety of factors including, but not limited to relevant experience, qualifications, skills, level offered, and performance expectations.

Position Overview

We are seeking a detail-orientated Operations Specialist to manage the daily processing, balance, and reconciliation of key financial transactions. In this role, you will handle ACH files, share drafts, card disputes and regulatory reporting while serving as an operational resource for internal staff and members.

Knowledge & Skills Needed to be successful in this role?

• Associates degree is preferred or high school diploma or GED with an equivalent amount of work experience.
• A minimum of 3 to 5 years' experience in related positions is normally required.
• Excellent communication skills and strong attention to detail.
• Proficiency with a PC and associated programs (such as Microsoft Office)
• Ability to build relationships with members and teammates
• Become proficient in all relevant systems as well as credit union products

Essential Functions & Responsibilities

• Payment & Transaction Processing
• Process and balance daily ACH files, share draft files, and Federal Deposit reports.
• Resolve daily posting exceptions and handle automated clearing house (ACH) and share draft stop payments.
• Download and process debit card files, ticking reports, and shared branching returned items.

Dispute Resolution & Research

• Investigate and resolve member disputes regarding ACH, ATM, debit card, and Visa transactions.
• Fulfill research requests for statement copies, check images, subpoenas, income verifications, and government requests.
• Coordinate with members, internal staff, and third-party card processors to resolve complex issues.

Account Maintenance & Compliance

• Process IRA paperwork, manage contributions/withdrawals, and handle tax reporting to Ascensus.
• Manage annual IRS reporting for 1099-INT, 1098-INT, and 1099-C tax forms.
• Handle deceased member accounts, including estate correspondence and cross-departmental loan coordination.
• Manage escheatment processing, including required mailings, publishing, and fund transfers to NYS.
• Execute month-end, quarter-end, and year-end close processes and generate end-of-month (EOM) reports.

Systems & Documentation

• Maintain the OnBase optical storage system by scanning, archiving, and managing access to member documentation.
• Create and update operational procedures to maintain efficiency and compliance.
• Troubleshoot system issues by opening and tracking technical support cases.

Note: The above information on this job has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job

Advantage Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to ethnicity, color, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, religion, disability, sexual orientation, education, and culture.

Position Requirements: Please see above

Category Operations

Exempt/Non-Exempt Non-Exempt

Full-Time/Part-Time Full-Time

EOE Statement: Advantage Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to ethnicity, color, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, religion, disability, sexual orientation, education, and culture.
We will make reasonable accommodations for employees with disabilities to enable them to perform the essential functions of their position unless doing so poses an undue hardship to the company or a direct threat to health or safety.

This position is currently accepting applications.

Member Service Representative in Rochester, NY
Posted on: 8/3/2026