Operations Services Specialist - Chatsworth

Premier America Credit Union; Los Angeles (CA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Health care: medical, dental, vision

FSA and HSA

Company-paid life and AD&D insurance

Loan discounts for members

Paid vacation, holidays, and sick time

401k with 6% match

Educational Assistance Program

Job summary

Premier America Credit Union in Chatsworth, CA is seeking an Operations Services Specialist to support branch operations, virtual services, and member service areas. The role involves processing internal requests, reviewing deposits, remittance posting, document scanning, and aiding in compliance across departments.

The candidate should have strong math and bookkeeping skills, solid communication abilities, and experience in a credit union environment.

Qualifications

• Two years of credit union experience preferred with one year minimum of similar experience.
• Solid math and bookkeeping abilities.
• Microsoft Office suite skills including Word and Excel.
• Solid communication and public relations skills.

Responsibilities

• Process requests from internal departments (check copies, statement copies, account type changes, fee reversals, etc.).
• Review Mobile/ATM deposits and adjustments, including returns, holds, and escalations to FIU for review.
• Complete daily remittance processing, manual posting for items needing manual processing.
• Scan and index member documents as requested.
• Process incoming mail requests (account closures, deposits, loan payments).
• Process loan payoffs and send documents to lending department.
• Process ACH originations requests.
• Assist with account charge-offs, including calls, notices, and recommendations.
• Process levies, garnishments, and money judgments.

Skills

Credit union experience

Math skills

Bookkeeping abilities

Communication skills

Public relations skills

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Description

Job Title: Operations Services Specialist - Chatsworth

Overview:

The Operations Services team is looking for an Operations Services Specialist to assist in the operation of the credit union branches, operations services, virtual services, and member service areas. This role requires the ability to provide feedback to management to assist with process improvements and efficiencies within the department. In addition, this Specialist must effectively estimate and manage time spent on a variety of tasks. Importantly, they will provide effective estimation and management of time spent on a variety of tasks. Requires communication with ease across all levels of management, peer teams and departments. Ensures and maintains regulatory compliance and adheres to all Credit Union policies and procedures.

What You Will Do:

• Responsible for processing requests from internal departments, (check copies, statement copies, account type changes, fee reversals, etc.).
• Assist in reviewing Mobile/ATM deposits and necessary adjustments, including returns, holds, other adjustments and escalations to FIU department for further review.
• Complete daily remittance processing, manual posting (items unable to be processed through remittance due to missed information, research, or special instructions).
• Responsible for scanning and indexing all member documents as requested.
• Responsible for processing incoming mail requests (account closures, deposits, and loan payments).
• Process loan payoffs and send appropriate documents to lending department.
• Process ACH originations requests.
• Assist with account charge-offs, including handling incoming and outgoing calls, sending out notices, and providing recommendations.
• Process levies, garnishments, and money judgments.
• Establishes and maintains effective communication and coordination with Credit Union staff. Maintains a high degree of integrity and respect for confidentiality and privacy of information.

Requirements

What We Are Looking For:

• High school graduate or equivalent.
• Two years of credit union experience preferred with one year minimum of similar experience.
• Solid math and bookkeeping abilities.
• Microsoft Office suite skills including Word and Excel.
• Solid communication and public relations skills.

Pay Grade Info:

The base pay range for this position is: $23-29/hourly.

Perks Important to You:

• Competitive pay
• Subsidized health care including medical, dental and vision
• FSA and HSA
• Company-Paid Life and A&D insurance
• Discounts on loans (must be a member)
• Paid Vacation, Holiday, and Sick time
• 401k Retirement Saving Plan with a 6% safe harbor employer match
• Educational Assistance Program and more!

Equal Opportunity Employer - Veterans / Disabled

Drug-free Workplace