Operations Clerk/Outbound Dock

Old Dominion Freight Line, Inc.; Santa Rosa (CA); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Vision & Dental

Short Term & Long Term Disability

401k Retirement plan with company/Dis.

Life Insurance

Paid Time Off

9 Holidays

Tuition Reimbursement

Job summary

Old Dominion Freight Line, Inc. is seeking an Operations Clerk to provide administrative assistance in the Santa Rosa operations team. The role involves working with drivers to assign routes, processing paperwork, answering calls and tracing shipments.

You will create reports, scan documents, and support dock operations to keep freight moving efficiently. The ideal candidate has a high school degree and at least 3 years of office or operations experience, with proficiency in Microsoft Outlook,

Qualifications

• Excellent verbal and written communication skills.
• Detail oriented.

Responsibilities

• Answer telephones and emails promptly to provide customer service, schedule appointments, and trace shipments.
• Prepare and maintain daily paperwork to move freight, including DOT files, ensuring confidentiality, accuracy, and timeliness.
• Prepare documents and reports using AS400 and SAP.
• Scan documents such as Bill of Ladings and Delivery Receipts into the system.
• Close city pickups to the dock and generate manifests for dockworkers.
• Assist supervisors with assigning drivers to routes and processing drivers’ paperwork.
• Prepare transportation-related documents including dock deliveries, driver returns, and damage/overage documents.
• Provide exceptional customer service to internal and external customers.

Job description

Operations Clerk/Outbound Dock - ODFL# Join the OD Family## Operations Clerk/Outbound DockApply: Santa Rosa, CA: Full time: Posted Today: End Date: December 28, 2026 (30+ days left to apply): R-2026-4648At Old Dominion, we don't just move freight—we help businesses keep their promises. As one of the nation's leading LTL carriers, we've earned our reputation by putting people first, delivering premium service, and staying true to the values that have guided us for more than 90 years. Our PROMISES values shape how we work, our family culture shapes how we treat one another, and our commitment to being the Best in the Game drives everything we do. If you're looking for more than just a job, you'll find a career built on trust, teamwork, and opportunity at OD. Old Dominion Freight Line is currently recruiting for an Operations Clerk to join the OD family Culture. This clerk will successfully provide administrative assistance to the operations department including working with drivers to assign routes and process paperwork, answering telephones to set appointments, trace shipments or route to the appropriate person. **Responsibilities:*** Answer telephones and emails in a prompt and courteous manner to provide customer service including setting appointments and tracing shipments* Prepare and maintain daily paperwork to move freight including DOT files to ensure confidentiality, accuracy and timeliness* Prepare a variety of documents and reports using AS400 and SAP* Scan documents such as Bill of Ladings and Delivery Receipts into our system* Close city pickups to the dock and generate manifests for the dockworkers* Assist supervisors with assigning drivers to routes and processing drivers’ paperwork* Prepare a variety of transportation related documents including dock delivery/drop offs, driver returns, and damage/overage documents* Provide exceptional customer service to internal and external customers **Qualifications:*** High School Degree or equivalent preferred.* 3 year of office and/or operations experience, preferably in the transportation industry* Experience in using handheld computers/scanners preferred* Experience with AS400 and SAP preferred* Excellent verbal and written communication skills* Detail oriented* Proficient in Microsoft applications, such as Outlook, Word and Excel **Compensation Range:**The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training, skill level, and state/local wage requirements.($24.73-$30.63)**Working Days:**Monday,Tuesday,Wednesday,Thursday,Friday,**Working Shift:**Afternoon Work days/shifts may change based on scheduling and business needs and are provided as guidelines at the time of posting.Join the OD Family Today! As a Full Time member of our Family, you and your family are eligible to receive:* Great Health Benefits including a Zero premium medical plan for employee only coverage* Vision & Dental* Short Term & Long Term Disability* Flex Spending Accounts* 401k Retirement plan with company match and additional company annual discretionary match opportunity* Life Insurance* Wellness Program* 15 Days Paid Time Off (includes vacation and state Sick Leave)* 9 Paid Holidays including a birthday holiday* Tuition Reimbursement for Drivers and Technicians* Training and growth opportunities to build a career* We prioritize our OD family of employees* Ability to advance through our promote from within philosophy* National Career Opportunities Available at our 260+ service centersOld Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).California Employee and Job Applicant Privacy Notice/PolicyIf you have questions regarding this posting or require assistance with the application process, please click here for contact information.