Operations Clerk II

Kelly; Harleysville (PA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision coverage

Paid holidays

Job summary

Kelly is seeking an Operations Clerk II in Harleysville, PA to support accounts receivable research, data integrity, and dispute resolution across SAP and ERP systems.

You will investigate billing discrepancies, create work orders, and resolve customer compliance issues while collaborating with multiple departments in a fast-paced environment. On-site, Monday–Friday, 8:00 AM–5:00 PM, with competitive benefits.

Qualifications

• High school diploma (or equivalent) with 3+ years of AR/operations experience, or a relevant Bachelor’s degree.
• Hands-on ERP experience is required.
• Strong analytical mindset and independent problem-solving skills.
• High autonomy navigating multiple software platforms with minimal supervision.
• Proficient in Outlook, Word, Excel, Teams, and PowerPoint.
• Excellent verbal and written communication for cross-functional collaboration.

Responsibilities

• Investigate, analyze, and resolve AR issues, billing disputes, and inquiries with high accuracy.
• Create and process work orders for quoted jobs and installations in SAP per project requirements.
• Review and cleanse operational and customer order data across systems.
• Identify root causes and implement resolutions when orders are non-compliant.
• Collaborate with internal teams and external customers to meet requirements.
• Perform routine and non-routine administrative tasks to support branch workflow.

Skills

Analytical mindset

Independent problem solving

Strong communication

Autonomy

Education

High school diploma or equivalent

Bachelor’s degree in a related field

Tools

SAP

CRM

Microsoft Dynamics 365 Field Service

Job description

Pay Rate: $25.00/hr

Schedule: Monday – Friday, 8:00 AM – 5:00 PM

Location: Harleysville, PA 19438 | On-site

About The Job

The Operations Clerk II provides critical operational and business process support across multiple branch units, with a primary focus on accounts receivable research, analysis, and dispute resolution. In this role, you will work independently across multiple enterprise systems (including SAP) to investigate billing discrepancies, ensure data integrity, create work orders, and resolve customer compliance and administrative matters.

Duties/Responsibilities

• Investigate, analyze, and resolve accounts receivable issues, billing disputes, and inquiries to completion with high accuracy.
• Create and process work orders for quoted jobs and installations in SAP according to unique project requirements.
• Review, analyze, and cleanse operational and customer order data across systems.
• Identify root causes and execute resolutions when customer orders or purchase orders are flagged for non-compliance.
• Collaborate closely with internal departments and external customers to meet requirements and resolve complex issues.
• Perform standard and non-routine administrative and operational tasks to support branch workflow and maintain a safe working environment.

Required Qualifications

• High school diploma (or equivalent) with 3+ years of applicable operations/AR experience, OR a Bachelor’s degree with relevant operational background.
• Hands-on experience working within an ERP system.
• Strong analytical mindset and independent problem-solving skills to research discrepancies and identify root causes.
• High autonomy and self-direction with the ability to navigate multiple software platforms with minimal supervision.
• Proficient in standard Microsoft Office applications (Outlook, Word, Excel, Teams, PowerPoint).
• Excellent verbal and written communication skills for cross-functional collaboration.

Preferred Experience/Certifications

• Hands-on proficiency with SAP.
• Experience with CRM, Field Service, or database applications (e.g., Microsoft Dynamics 365 Field Service / CRM).

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.