OPERATIONS CHANGE COORDINATOR

FinWise Bank Corporation; Murray (UT); On-site; USD 60,000 - 90,000; Full time

Job summary

FinWise Bank Corporation is seeking an Operations Change Coordinator to lead requirements gathering, document system controls, and manage changes for strategic programs. The role coordinates with program management, project management, and business stakeholders to onboard new initiatives and maintain excellent customer experience.

You will be the business owner for assigned operations systems, ensuring policy alignment, risk considerations, and clear communication across teams.

Qualifications

• Bachelor's degree in business management, operations management, information systems or related field, or equivalent work experience.
• Minimum two years of experience in a change management environment.
• Three to five years of experience in operations and analytical work.

Responsibilities

• Lead requirements-gathering with program partners and stakeholders.
• Create and maintain product backlogs and write detailed user stories with acceptance criteria.
• Enforce change management standards and document test plans for operations systems.

Skills

Requirements gathering

Stakeholder management

Risk management

Agile / change management

Analytical thinking

Excellent communication

Education

Bachelor's degree or equivalent

Tools

Azure DevOps

Trello

Job description

Purpose:FinWise Bank is committed to a culture of innovation, continuous improvement, and excellence. The Operations Change Coordinator is an important contributor in the process of onboarding new programs, implementing new ideas, and managing change within the Bank and its Strategic Programs to help support this culture.In addition to the onboarding of new strategic programs, the Operations Change Coordinator will be responsible for the administration of changes to existing strategic programs. This position will help coordinate the flow of documents and information between the Strategic Programs and FinWise Bank. The coordinator will ensure requirements and guidelines are followed while maintaining an excellent customer experience for the strategic programs onboarded by the Bank.The Operations Change Coordinator will serve as the key business owner for assigned Bank systems (software applications) used in the Operations department. The coordinator must understand the business use of each operations system, document system controls, enforce bank policy when changing system parameters, serve as the data custodian for that system, assist in the implementation of system changes, and serve as part of the operations system testing function when appropriate. While the Banks IT department will serve as the primary system administrator for user administration, the coordinator will serve as the system business owner and system control administrator for assigned operations system. This role may be expected to interact with and manage vendors on a regular basis.Tasks:Ensures the banks requirements are met to successfully onboard and modify strategic programs, while working with program partners, project management, program management and business stakeholders to create an excellent customer experience for the strategic programsOnce a new strategic program or change to an existing strategic program has been approved by the Project Steering Working Committee, lead the requirements-gathering and internal education required to plan the action steps needed to onboard the new program or sustainable change in a safe and sound mannerAssist in the preparation of risk assessments for strategic programsEnsure bank criteria are satisfied in accordance with established policies and procedures, and the banks defined risk appetiteWork with the business and Stakeholders to understand the business needs and visionWork with Program Management and Project Management to maintain urgency to ensure the company's major initiatives with strategic programs are on track despite changing requirements and prioritiesEngage the business and strategic programs to identify problems and challenges, and to define and prioritize requirementsWork with Program Management and Project Management to gather requirements, create and maintain product backlogs and dive into technical details to understand the nuances and complexities of each requirement and backlog itemCreate detailed user stories and acceptance criteria to ensure each requirement is broken down enough to convey the exact business needEnsure strategic program work item acceptance criteria for all bank requirements is met, and the fact that it was (or was not) met is clearly documented and communicatedCreate transparency and clear communication between the bank and the strategic programs by practicing active listening, asking for clarification as needed, and documenting and sharing conversation resultsBe an enabler of the Agile process among our teams, coach us into stronger communication and provide exceptional customer serviceEnforce the Banks change management standards and processes for assigned operations systemsAssist operations managers in the day-to-day coordination and management of business operational activitiesMonitor, control, and manage operations systems to meet customer expectations and company goalsConfirm operations systems parameters are aligned with bank policies and proceduresEnsure that all bank system parameter changes are properly documented, tested and approvedCreate internal test plans for changes to operations systemsServe as an operations resource on many bank initiatives and projectsTravelAbility to travel up to 20% of the time.Position Type/Expected Hours of WorkThis is a full-time, exempt position with a Monday through Friday work schedule.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without advanced notice.Knowledge, Skills and Abilities:Can lead requirements-gathering meetings, articulating complex processes and requirements with easeBuilds relationships with employees, internal stakeholders, managers, and strategic partners with a foundation of trustCapable of seeing the big picture while executing on the small details of a planThinks outside the boxUnderstands the fundamentals of risk, compliance, IT and treasury needs when it comes to managing strategic partnershipsAbility to solve complex problems in accordance with established policies and proceduresKnowledge and understanding of banking technologies, products, and regulationsMust have active listening skillsSkill in coordinating with othersRequires strong skills in attention to detail and the ability to thoroughly complete work tasksMust have the ability to communicate clearly, both orally and in writingCapable of using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problemsAbility to share knowledge and train othersAbility to give and receive constructive feedbackComfortable with technology & learns new systems quicklyAbility to prepare process maps and process flowsDriven to get things doneProject management skillsExperience in a fast-growing, startup environment strongly preferredRequired Education / Experience / License:Bachelors Degree in Business Management, Operations Management, Information Systems or other related field, or equivalent work experienceMinimum two years of experience working in a change management environmentThree to five years of previous experience in various operations and analytical related workPrevious experience as a power user of a business systemPreferred Education /Experience / License:Customer service experienceFive years or more experience in operations and analytical related workFoundational understanding of banking regulationsExperience with project management systems such as Azure DevOps and TrelloMinimum Essential Requirements:Excellent project management skillsMust be PC proficient and able to thrive in a fast-paced settingMust be proficient in Microsoft Excel, PowerPoint, Word, and OutlookAbility to sit or stand at a computer for and look at a computer screen for extended periodsBackground checks are required on all bank employees due to the accessibility of Personally Identifiable Private InformationFinWise is an equal opportunity employer and dedicated to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender identity, sexual orientation, age, marital status, pregnancy status, veteran status, or disability status.FinWise provides reasonable accommodations to the known disabilities of individuals in compliance with the Americans with Disabilities Act. For accommodation information or if you need special accommodations to complete the application process, please contact the Human Resources Department (801) 545 - 6041.Qualified applicants with criminal history and conviction records will be considered in accordance with legal requirements.