FCC Operations Lead

FinWise Bank Corporation; Murray (UT); On-site; USD 70,000 - 95,000; Full time

Job summary

FinWise Bank in Murray, UT seeks a detail-oriented QC Analyst to review Analyst case work including SAR/no-SAR determinations, CTR filings, and AML/CFT dispositions, ensuring regulatory accuracy. You will provide feedback and mentor analysts, escalating complex cases to the subject-matter expert team.

The role supports FCC Operations with policy updates, data analytics, and continuous process improvements under the FCC Operations Manager.

Qualifications

• High school diploma or GED required; banking/AML experience preferred
• BA/BS or equivalent professional experience is a plus
• Experience with BSA/AML laws and industry best practices is required or preferred

Responsibilities

• QC reviews of Analyst case work including SAR/no-SAR determinations, CTR filings, CDD/EDD reviews, and 314(a)/OFAC alert dispositions to ensure accuracy and regulatory compliance.
• Provide Analysts with clear, documented QC feedback and coaching, identify recurring errors, and recommend corrective training.
• Serve as escalation point and SME for Analysts on complex investigations, ambiguous alerts, or unfamiliar products/typologies.
• Partner with FCC Operations Manager to summarize QC trends, team performance observations, and risk themes.
• Lead or contribute to special projects such as process improvements, procedure updates, system testing/enhancements, and regulatory exam prep.
• Assist in developing, updating, and maintaining FCC Operations policies, procedures, and job aids.
• Assist the FCC Operations Manager with data analytics and reporting related to team performance and operational metrics.

Skills

Discretion

Banking compliance

Policy writing

Excel

Communication

Attention to detail

Analytical skills

Integrity

Learning bank systems

BSA/AML knowledge

Education

High School Diploma or GED

BA/BS or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

Job Details: Job Location: HQ - Murray, UT 84107, Position Type: Full Time, Purpose:

Tasks:

• Conduct quality control (QC) reviews of Analyst case work including SAR/no-SAR determinations, CTR filings, CDD/EDD reviews, and 314(a)/OFAC alert dispositions to ensure accuracy, consistency, and compliance with regulatory requirements and bank procedures.
• Provide Analysts with clear, documented QC feedback and coaching on findings; identify recurring errors or knowledge gaps and recommend corrective training.
• Serve as the escalation point and subject matter expert for Analysts on complex investigations, ambiguous alerts, or unfamiliar products/typologies.
• Partner with the FCC Operations Manager to summarize QC trends, team performance observations, and risk themes.
• Lead or contribute to special projects assigned by the FCC Operations Manager, such as process improvement initiatives, procedure updates, system testing/enhancements, and regulatory exam preparation.
• Assist in developing, updating, and maintaining FCC Operations policies, procedures, and job aids.
• Assist the FCC Operations Manager with data analytics and reporting related to team performance, QC results, and operational metrics, as needed.
• Review Strategic Partner referrals for suspicious activity, complete investigations, and make SAR/no-SAR determinations.
• Complete comprehensive case investigations.
• Review bank-submitted CTRs and file reports, and complete CTRs as appropriate.
• Review and disposition 314(a) and OFAC alerts.
• Review and disposition AML/CFT alerts within the transaction monitoring system.
• Complete required CDD and EDD reviews as part of ongoing due diligence requirements.
• Review CMPI reports to determine if customers are intentionally staying under reporting thresholds, as needed.
• Review new accounts to confirm all CIP elements were collected as expected during onboarding, as needed.
• Perform negative news research utilizing open-source intelligence and bank resources.
• Create cases in the transaction monitoring system as needed.
• Other duties as assigned.

Knowledge, Skills, and Abilities:

• Ability to be discreet with employee and customer information.
• Thorough knowledge of banking and AML/CFT/OFAC regulatory requirements.
• Ability to create clear and concise policies, procedures and instructions.
• Excellent computer knowledge and experience using Microsoft Excel and Word.
• Ability to communicate effectively both in person and over the phone.
• Strong attention to detail.
• Ability to analyze situations fully and accurately and reach productive decisions.
• Honesty and integrity, ability to make the right decision when faced with an ethical dilemma.
• Ability to learn and effectively utilize bank systems and programs.
• Understand government regulations with emphasis on the Bank Secrecy Act and related regulations.
• Strong analytical and problem-solving skills to be used in operational evaluation and interpretation of compliance information.
• Broad thinker with ability to drive execution and achieve results.
• Comfortable working under tight deadlines.
• Independent; able to tackle tasks on your own or within a group environment.
• Excellent written and verbal communication skills.
• Organized and motivated/self-starter.
• Strong investigative skills, including familiarity with public record research and database tools.
• Demonstrated transaction analysis skills that apply across numerous financial products in complex scenarios.

Qualifications: Required Education / Experience / License:

• High School Diploma or GED.
• 3+ years of experience within the banking or financial services industry.
• 2+ years of direct AML/CFT/OFAC experience required.
• Familiarity with relevant BSA/AML laws and regulations as well as industry best practices.
• Experience in BSA/AML or Fraud related work in banking or financial services, or BSA related certification.

Preferred Education /Experience / License:

• BA/BS or equivalent professional experience.
• CAMS, CFCS, CFE, or relevant designation a plus.
• Prior Fintech experience preferred.
• Prior experience in a quality control, training, or team lead capacity within BSA/AML operations.

Minimum Essential Requirements:

• Sit or stand at a computer for extended periods of time and look at a computer screen for several hours a day.
• Work at an assigned FinWise office location.
• Communicate with others in person, on the phone, virtual meeting and email.
• Maintain confidentiality.
• Lift 20 lbs.
• Maintain regular and punctual attendance.
• Work overtime as assigned.
• Work cooperatively with others.
• Driving during the workday.
• Comply with all company policies and procedures.

Background checks are required on all bank employees due to the accessibility of Personally Identifiable Private Information.

AAP/EEO Statement

FinWise is an equal opportunity employer and dedicated to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender identity, sexual orientation, age, marital status, pregnancy status, veteran status, or disability status.

FinWise provides reasonable accommodations to the known disabilities of individuals in compliance with the Americans with Disabilities Act. For accommodation information or if you need special accommodations to complete the application process, please contact the Human Resources Department at (801) 545 - 6041.

Qualified applicants with criminal history and conviction records will be considered in accordance with legal requirements.