NOC Shift Lead - Night Shift

Leidos LLC; San Antonio (TX); On-site; USD 73,000 - 133,000; Full time

Benefits offered by this job

Health and Wellness programs

Paid Leave

Retirement

Job summary

Leidos in San Antonio, TX seeks an Operations Shift Lead for the 3rd shift (9 PM–5 AM) on-site to support the CESO program. You will lead the shift, monitor networks and systems, triage incidents, and coordinate with cyber, network, and vendor teams to maintain critical services.

The role requires a Bachelor's degree with 4+ years of related experience, active TS/SCI clearance (DoD 8750 IAT II), and willingness to work nights, weekends, and holidays, plus strong ITIL, incident coordination, and

Qualifications

• Bachelor's degree with 4+ years in Windows or Linux server environments.
• Active TS/SCI clearance; DoD 8750 IAT level II certification (e.g., Security+ce).
• Willing to work 24x7 shifts, including nights, weekends, and holidays.
• Experience leading an operations team or senior escalation point.
• Strong communication and incident coordination skills.
• Experience with monitoring tools like SolarWinds or Splunk.
• Knowledge of ITIL Incident, Problem, Change Management.
• Experience with ticketing systems such as ServiceNow or Jira.
• Strong troubleshooting and root-cause analysis skills.
• Understanding DNS, DHCP, VPNs, routing, switching; Windows/Linux, cloud environments.
• Hands-on IT Cybersecurity, Network Operations, or Windows Server admin.

Responsibilities

• Lead and coordinate operations tasks during assigned shifts.
• Oversee monitoring of network, servers, applications, and infrastructure.
• Own incident triage, escalation, and resolution through closure.
• Coordinate with network, systems, security, application, and vendor teams.
• Ensure adherence to SLAs, escalation procedures, and runbooks.
• Review alerts for trends and potential improvements.
• Conduct shift handovers and maintain accurate operational docs.
• Mentor and provide technical guidance during complex incidents.
• Prepare incident reports, shift summaries, and operational metrics.
• Participate in major incident management and post-incident reviews.

Skills

Communication

Incident coordination

Decision making

Monitoring tools

Root-cause analysis

ITIL processes

Ticketing systems

DNS/DHCP/VPNs

Windows/Linux

Cloud environments

Cybersecurity

NOC/Operations leadership

Education

Bachelor's degree

Tools

SolarWinds

Splunk

ServiceNow

Jira

Job description

We are currently seeking an Operations Shift Lead 3rd shift (9PM to 5AM) to join the Compartmented Enterprise Services Office (CESO) effort. This position is based in San Antonio, TX and is 100% on-site. This program is establishing a modern secure web service (SWS) operation as part of a state‑of‑the‑art, highly automated platform capable of supporting a rapidly expanding customer population.

Primary Responsibilities

• Lead and coordinate operations tasks during assigned shifts.
• Oversee Monitoring of network, servers, applications, and infrastructure for outages and performance issues.
• Own incident triage, escalation, and resolution through closure.
• Coordinate with network, systems, security, application, and vendor teams.
• Ensure adherence to SLAs, escalation procedures, and operational runbooks.
• Review alerts and incidents for trends, recurring problems, and potential improvements.
• Conduct shift handovers and maintain accurate operational documentation.
• Mentor and provide technical guidance during complex incidents.
• Prepare incident reports, shift summaries, and operational metrics.
• Participate in major incident management and post‑incident reviews.

Basic Qualifications

• Bachelor's degree and 4+ years of overall related experience with a Windows or Linux server environment.
• Additional experience, education and training may be considered in lieu of degree
• An active TS/SCI security clearance is required for this position. Currently possess DoD 8750 certification at least IAT level II, e.g Security+ce
• Candidate may be asked to obtain CI Poly in future
• Comfortable working 24×7 shifts, including nights, weekends, and holidays.
• Previous experience leading an operations team or acting as a senior escalation point.
• Excellent communication and incident coordination skills.
• Strong decision-making under pressure.
• Must be able to make independent risk based decisions while leading a small team during outages.
• Experience with monitoring tools such as SolarWinds, Splunk, or equivalent
• Strong troubleshooting and root‑cause analysis skills.
• Working knowledge of ITIL processes, particularly Incident, Problem, and Change Management.
• Experience with ticketing systems such as ServiceNow, Jira, or similar.
• Strong understanding of DNS, DHCP, VPNs, routing, switching
• Familiarity with Windows/Linux infrastructure and cloud environments.
• Hands on experience in IT Cybersecurity, Network Operations, or Windows Server administration.

Preferred Qualifications

• Prior experienced with DISA and DISA’s support to mission partners TS/SCI w/CI Poly
• Preferred Previous shift‑lead or team‑lead experience in a DoD, military, or cleared NOC/SOC environment
• Experience refining shift SOPs, playbooks, or escalation procedures based on operational trends #ceso

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Pay Range: Pay Range $73,450.00 - $132,775.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary.

Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations.

Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $17.2 billion for the fiscal year ended January 2, 2026.

For more information, visit www.Leidos.com.

Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers.

• Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement.

More details are available here.

Securing Your Data Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [e-mail].

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.