Operations Case Manager

Oneworld Community Health Centers; Omaha (NE); On-site; USD 42,000 - 56,000; Full time

Job summary

OneWorld Community Health Centers, Inc. is seeking a full-time Case Manager/Coordinator to manage patient caseloads and coordinate with clinical staff and partner facilities.

The role includes handling referrals, providing patient navigation instructions, and ensuring follow‑up on outcomes in a supportive community health setting. The position requires a HS diploma or equivalent, a related bachelor’s degree is preferred, and 1+ years in healthcare.

Qualifications

• High School Diploma or equivalent required.
• Bachelor’s Degree in Health Administration or related field preferred.
• One or more years of healthcare experience required, preferably in case management or patient care coordination.
• Proficiency with Microsoft Office products (Word, Excel, PowerPoint) required.
• Proficiency in both English and Spanish required.
• Demonstrated ability to communicate effectively with both internal and external customers.
• Demonstrated organizational skills with attention to detail and the ability to prioritize.

Responsibilities

• Independently manages a patient caseload.
• Works directly with clinical staff and outside facilities to provide case management including callback lists, postcards, and follow‑up on referral statuses.
• Communicates referral information to patients, referral agencies, and OneWorld providers as appropriate.
• Provides written instructions to patients on how to navigate their appointment (time, location, floor, procedure, pre‑op instructions, interpreter services).
• Issues written discharge instructions and confirms follow‑up appointments.
• Serves as a subject matter expert with agency partners ensuring program compliance and updates the treatment team on changes.

Skills

Bilingual English/Spanish

MS Office

Communication

Organization

Problem solving

Independence/Teamwork

Education

High School Diploma or equivalent

Bachelor’s Degree in Health Administration or related field

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

Job Details

Job Location: Omaha, NE 68107

Education Level: High School Equivalency

One full-time position | 40 hrs/week | Monday - Friday, 8:00 am - 5:00 pm | Main Livestock Exchange Campus (LSX), 30th & L |

Job Duties

• Independently manages a patient caseload.
• Works directly with clinical staff and outside facilities to provide appropriate case management to include callback lists, postcards, and follow‑up on referral statuses and outcomes.
• Communicates referral information to patients, referral agencies, and OneWorld providers as appropriate.
• Provides the patient with written instructions on how to navigate their appointment. e.g., appointment time, location, floor, procedure, pre‑op instructions, interpreter services, etc.
• Issues written discharge instructions to patients and confirms follow‑up appointments.
• Serves as a subject matter expert with agency partners (Hope, Every Women Matters, etc.), ensuring program compliance. Updates the treatment team on changes as necessary.

The tasks outlined above are intended to provide a general overview of the role and are not an exhaustive list of all duties, responsibilities, or job functions. Additional tasks may be assigned as needed to support the business, and responsibilities may evolve to meet the changing needs of the organization.

Qualifications

• High School Diploma or equivalent required.
• Bachelor’s Degree in Health Administration or a related field preferred.
• One or more years of healthcare experience required, preferably in the area of case management or patient care coordination.
• Proficiency and experience with Microsoft Office products (Word, Excel, PowerPoint) required.
• Proficiency in both English and Spanish required.
• Demonstrated ability to communicate effectively with both internal and external customers.
• Demonstrated organizational skills, with a high attention to detail and the ability to prioritize.
• Demonstrated ability to analyze and solve problems.
• Demonstrated ability to self‑start and work independently, but also to function well in a team environment, all while exhibiting a high level of integrity and a sense of urgency to serve the patient.
• Demonstrated understanding of the needs of low‑income and medically underserved populations, and an awareness of the community resources available to them.

OneWorld Community Health Centers, Inc. provides a competitive benefits package that includes Medical, Dental, and Life Insurance; Tuition Reimbursement; 401(k); free fitness center, and more.

OneWorld Community Health Centers, Inc. is committed to ensuring equal opportunity and non-discrimination in all hiring and employment practices.

We are committed to equal treatment for all applicants and employees and will not discriminate based on age, race, color, ancestry, national origin, disability, sex/gender, gender identity, sexual orientation, religion, pregnancy, genetic information, veteran status, or any other basis protected by law.

Equal Opportunity Employer