Operations & Caregiver Experience Manager

Senior Helpers Parent Account; Pennsville Township (NJ); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

401(k) retirement plan

LifeMart discounts

Jiffy Lube employee discount

Professional development

Career advancement opportunities

Job summary

Senior Helpers of Bridgeton is seeking an Office & Operations Manager to lead daily office operations, recruit and schedule caregivers, and support client communications in Cumberland and Salem Counties.

You will work closely with the owner to build efficient processes, address staffing needs, ensure HIPAA-compliant client records, and drive operational excellence as the agency grows. This is more than an administrative role; you will become a key operations leader.

Qualifications

• High school diploma or equivalent.
• 3+ years in office admin/operations or HR.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Comfortable learning new tech, scheduling platforms, systems.
• Ability to complete background checks and screenings.

Responsibilities

• Oversee daily office operations and maintain records.
• Coordinate caregiver recruitment and scheduling.
• Support client communications and intake processes.
• Assist with billing, invoicing, and payroll prep.
• Identify efficiency improvements and process enhancements.
• Collaborate with owner to plan staffing as the client base grows.

Skills

Communication skills

Microsoft Office

Adaptability to new technology

Background checks required

Education

High school diploma or equivalent

Associate's or Bachelor's degree

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Senior Helpers of Bridgeton is seeking an Office & Operations Manager to lead daily office operations, recruit and schedule caregivers, and support client communications in Cumberland and Salem Counties.

You will work closely with the owner to build efficient processes, address staffing needs, ensure HIPAA-compliant client records, and drive operational excellence as the agency grows. This is more than an administrative role; you will become a key operations leader.