Operations & Brand Lead – Guest Experience

Velocity Esports Inc; Newport (KY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Discounted meals

Game play discounts

Medical, Dental, and Vision Insurance

Paid Time Off

Flexible Scheduling

Growth and Development Opportunities

Job summary

Velocity Esports Inc. is seeking an Operations & Brand Supervisor for Newport, KY. You will lead daily venue operations on the floor while also executing social media, content creation, promotions, and local marketing to bring the Velocity brand to life.

Reporting to the General Manager and Owner, you will guide hourly teammates, ensure guest satisfaction, and support events and inventory management. A strong communicator with a creative eye will thrive here.

Qualifications

• Prior supervisory or lead experience in fast-paced settings such as hospitality, entertainment, or retail.
• Comfortable directing hourly staff and coordinating during busy shifts.
• Interest or experience in social media and content creation.
• Ability to capture quality photos/videos using a smartphone.

Responsibilities

• Lead daily venue operations and shifts, coaching hourly staff.
• Ensure guest service, food/beverage quality, and facility presentation meet standards.
• Support social media and marketing deliverables with on-floor content.
• Manage prize store merchandising, inventory, and displays.
• Collaborate with GM and Owner on campaigns and promotions.

Skills

Shift leadership

Guest service

Social media

Photography

Video editing

Content creation

Brand awareness

Organizational skills

Job description

Velocity Esports Inc. is seeking an Operations & Brand Supervisor for Newport, KY. You will lead daily venue operations on the floor while also executing social media, content creation, promotions, and local marketing to bring the Velocity brand to life.

Reporting to the General Manager and Owner, you will guide hourly teammates, ensure guest satisfaction, and support events and inventory management. A strong communicator with a creative eye will thrive here.