Restaurant Operations Manager - Newport, KY

Velocity Esports Inc; Newport (KY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Discounted Meals

Game Play Discounts

Medical, Dental and Vision Insurance

Paid Time Off- Vacation & Sick Pay

Flexible schedules

Job summary

Velocity Esports Inc. in Newport, KY is seeking an Operations Manager to oversee daily operations, guest experience, and profitability across all assigned areas, reporting to the General Manager.

You will lead hourly staff, set goals, supervise training, scheduling, and events, while ensuring safety, quality, and cost controls in a fast-paced entertainment venue.

Qualifications

• 2–5 years of management experience in entertainment, theme park, or high-volume restaurant.
• Knowledge of local/state food handling or liquor service regulations.
• Ability to deliver excellent guest service and manage a fast-paced operation.

Responsibilities

• Manage daily shift and guest experience to ensure quality.
• Oversee hourly team members and set goals.
• Oversee training, scheduling, and development.
• Coordinate parties and events; oversee inventory and cost controls.
• Generate daily, weekly, and monthly reporting.
• Ensure compliance with cash handling policies.

Skills

Guest Service

Time Management

Leadership

Coaching

Operations Management

Job description

About us:

Located at Newport on the Levee, Velocity Esports is a cutting-edge esports and entertainment platform with a focus on bringing you next level entertainment experiences. We offer premier esports lounges, arcade games, bowling, billiards & darts, live tournaments and other in person entertainment features. Whether competing in a tournament or enjoying elevated casual dining, craft beverages and arcade games in person at one of our venues, our commitment is to deliver "Next Level Gaming, Next Level Fun" to our guests.

Reporting to the General Manager, the Operations Manager has overall responsibility for the operations and profitability of the business for the functional area(s) they are assigned.

Daily Tasks:

• Manage the daily shift and guest experience
• Ensure the guest experience and quality of products and displays are at standard
• Oversee and Lead all hourly team members.
• Set daily, weekly, monthly goals with direct reports
• Oversee training, schedule, and development of hourly employees
• Weekly/monthly inventory
• Track and manage game payouts to company expectations
• Maintain a safe, clean and inviting store
• Ensure all operating and quality standards are met.
• On premise liaison with contracted vendors.
• Coordinate and execute parties and events.
• Oversee aspects of units ordering, receiving, inventory and cost control systems.
• Generation of daily, weekly and monthly reporting
• Compliance with all cash handling policies and procedures

Musts:

• 2 - 5 years management experience within an entertainment concept, theme park or high-volume restaurant
• Local or State regulation requirements regarding food handling and/or liquor service.
• Must be able to provide excellent Guest Service
• Must have excellent time management & follow up skills necessary to perform in a fast paced, high-volume environment.
• Must have the ability to hold the team accountable, but also motivate and coach the team to strive to the be the best. Servant Leadership works best.

Fringes:

• Discounted Meals
• Game Play Discounts
• Medical, Dental and Vision Insurance
• Paid Time Off- Vacation & Sick Pay
• Flexible schedules

Relocation is not available for this position at this time.

Must be able to provide authorization to work in the US - we use Everify.

Qualifications

Behaviors Required

Thought Provoking:

Capable of making others think deeply on a subject

Leader:

Inspires teammates to follow them

Enthusiastic:

Shows intense and eager enjoyment and interest

Motivations Required

Financial:

Inspired to perform well by monetary reimbursement

Self-Starter:

Inspired to perform without outside help

Growth Opportunities:

Inspired to perform well by the chance to take on more responsibility

Any offer of employment made may be subject to a Background Investigation. Any offer of employment is made with the explicit understanding that it is contingent upon a satisfactory Background Investigation. Velocity Esports, Inc. (and its affiliates) reserves the right to take adverse action at any time if the Background Investigation reveals any violation of the company's policy or reflects negatively on the company or its operations