Operations & Billing Specialist

Encore Fire Protection; New Jersey; On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive Salary

Performance-based bonuses

Flexible dress code

People-focused culture

Advanced productivity tools

Health, dental, and vision

401(k) with company match

Company-paid life insurance

Job summary

Encore Fire Protection is seeking an Operations Specialist to bridge the gap between field work and billing, ensuring accurate scopes, contracts, and invoices for timely service delivery.

You will work with finance, field technicians, and office staff, using MS Office and ServiceTrade to track progress, reconcile numbers, and communicate clearly. Salary ranges from $55,000 to $85,000 per year with a performance-based bonus and comprehensive benefits.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or related field.
• Two to three years of professional office experience in a construction, service based, or operations driven environment.
• Prior experience in a service business, scheduling, coordination, or operations support role.
• Comfort working with technology, including Microsoft Office tools such as Outlook, Excel, and Word.
• Interest in learning an industry specific service platform such as ServiceTrade, with the initiative to develop advanced skills over time.
• Ability to work under pressure, manage competing deadlines, and stay organized during high volume periods.
• Strong attention to detail when reviewing scopes, contracts, and billing information.
• Clear, professional communication skills, both written and verbal.

Responsibilities

• Manage and oversee service delivery for an assigned product line or portfolio of work.
• Review scopes of work and service contracts to confirm accuracy before and after work is performed.
• Compare billing against contract quotes and identify even small differences or discrepancies.
• Investigate billing issues by checking work performed, documentation, and contract terms.
• Communicate with customers regarding invoice questions, adjustments, or clarifications.
• Coordinate with technicians, service managers, and office staff to ensure jobs are set up, documented, and billed correctly.
• Support end of month billing cycles, maintaining focus and composure while working at a computer for extended periods.
• Help maintain organized digital records so work, documentation, and billing are easy to trace and understand.

Skills

Office experience

Attention to detail

Communication skills

MS Office proficiency

Education

Bachelor's degree

Tools

Excel

Outlook

Word

ServiceTrade

Job description

Encore Fire Protection is seeking an Operations Specialist to bridge the gap between field work and billing, ensuring accurate scopes, contracts, and invoices for timely service delivery.

You will work with finance, field technicians, and office staff, using MS Office and ServiceTrade to track progress, reconcile numbers, and communicate clearly. Salary ranges from $55,000 to $85,000 per year with a performance-based bonus and comprehensive benefits.