Operations & Billing Specialist

Encore Fire Protection; Lewiston (ME); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Salary

Fidelity 401(k) with company match

Health, dental, vision insurance

Life insurance $50,000

Flexible dress code

People-focused culture

Access to web-based productivity tools

Job summary

Encore Fire Protection in Lewiston, ME, seeks an Operations Specialist to bridge field work and billing. You will review scopes of work, verify accuracy of service contracts, and connect on-site activity to invoices.

The role suits organized, proactive professionals who thrive under deadlines, collaborate with customers, technicians, and internal partners, and maintain clear digital records for traceability.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or related field
• Two to three years of professional office experience, ideally in a construction, service based, or operations driven environment
• Prior experience in a service business, scheduling, coordination, or operations support role
• Comfort working with technology, including Microsoft Office tools such as Outlook, Excel, and Word
• Interest in learning an industry specific service platform such as ServiceTrade, with the initiative to develop advanced skills over time
• Ability to work under pressure, manage competing deadlines, and stay organized during high volume periods
• Strong attention to detail when reviewing scopes, contracts, and billing information
• Clear, professional communication skills, both written and verbal

Responsibilities

• Manage and oversee service delivery for an assigned product line or portfolio of work.
• Review scopes of work and service contracts to confirm accuracy before and after work is performed.
• Compare billing against contract quotes and identify even small differences or discrepancies.
• Investigate billing issues by checking work performed, documentation, and contract terms.
• Communicate with customers regarding invoice questions, adjustments, or clarifications.
• Coordinate with technicians, service managers, and office staff to ensure jobs are set up, documented, and billed correctly.
• Support end of month billing cycles, maintaining focus and composure while working at a computer for extended periods.
• Help maintain organized digital records so work, documentation, and billing are easy to trace and understand.

Skills

Office experience

Service industry experience

Microsoft Office

ServiceTrade experience

Under pressure

Attention to detail

Communication skills

Field-based experience

Education

Bachelor’s degree in Business Administration, Operations Management, or related field

Tools

ServiceTrade

Excel

Job description

Encore Fire Protection in Lewiston, ME, seeks an Operations Specialist to bridge field work and billing. You will review scopes of work, verify accuracy of service contracts, and connect on-site activity to invoices.

The role suits organized, proactive professionals who thrive under deadlines, collaborate with customers, technicians, and internal partners, and maintain clear digital records for traceability.