Operations Associate - Soho, NYC

Alts; New York (NY); On-site; USD 20,000 - 29,000; Part time

Job summary

ALTS is seeking an Operations Associate (Part-Time) in SoHo, NYC for in-person work. The role focuses on garment inventory, shipping, fulfillment, and general operational support within a fast-paced custom clothing environment.

The ideal candidate is highly organized, detail-oriented, and comfortable managing garment logistics, quality checks, and showroom duties. This is a part-time position paying $18/hour for 20–25 hours per week.

Qualifications

• Strong organizational skills and ability to manage multiple priorities.
• Excellent communication and cross-team collaboration.
• Experience using CRM systems.
• Previous experience in retail, apparel, or operations preferred.
• Able to physically handle and organize garments throughout the day.

Responsibilities

• Receive, inspect, organize, and process inbound and outbound garments, including steaming, labeling, storage, and quality control
• Manage garment shipments, including shipping labels, courier tracking, and resolving shipping issues
• Maintain accurate garment records in the CRM, conduct regular inventory audits, and monitor aging garments across the showroom and remote offices
• Manage weekly fabric outs by reviewing vendor updates and removing or identifying unavailable swatches
• Coordinate completed garment check-ins from alteration partner; including pickups, and deliveries, ensuring clear communication and timely handoffs between teams

Skills

Highly organized

Attention to detail

Communication

CRM software

Team coordination

Retail operations

Tools

CRM software

Job description

Job Title: Operations Associate (Part-Time)

Location: LABEL SoHo, NYC, in person

Reports to: Director of Operations at LABEL

Compensation: $18/hour | Part-Time, 20-25 hours per week

The Operations Associate supports LABEL's day-to-day operations, with a primary focus on garment inventory, shipping, fulfillment, and general operational support. This hands-on role ensures garments are accurately tracked, quality-checked, and moved efficiently between clients, clothiers, the showroom, and tailoring teams. The ideal candidate is highly organized, detail-oriented, and comfortable managing garment logistics in a fast-paced, high-touch custom clothing environment.

Key Responsibilities

• Receive, inspect, organize, and process inbound and outbound garments, including steaming, labeling, storage, and quality control
• Manage garment shipments, including shipping labels, courier tracking, and resolving shipping issues
• Maintain accurate garment records in the CRM, conduct regular inventory audits, and monitor aging garments across the showroom and remote offices
• Manage weekly fabric "outs" by reviewing vendor updates and removing or identifying unavailable swatches
• Coordinate completed garment check-ins from alteration partner; including pickups, and deliveries, ensuring clear communication and timely handoffs between teams

Additional Support (As Needed)

• Coordinate with clothiers, tailoring teams, and ALTS on alterations, including tracking timelines, identifying rush orders, and communicating garment status
• Maintain an organized, polished, and client-ready showroom
• Assist with client check-ins, garment pickups, payments, and incoming calls
• Support general operational needs, including supplies, facility coordination, and vendor communication

Qualifications

• Highly organized, detail-oriented, and able to manage multiple priorities
• Strong communication skills and comfortable working across teams
• Dependable, proactive, and comfortable in a fast-paced, client-facing environment
• Comfortable using technology and CRM systems
• Previous experience in retail, apparel, operations, or customer service preferred
• Able to physically handle, organize, and prepare garments throughout the workday

What Success Looks Like

• Accuracy: Garments and inventory are consistently tracked, quality-checked, and accurately recorded in the CRM
• Timeliness: Incoming and outgoing garments are processed efficiently, with shipments and handoffs completed on schedule